Systems and Operations Manager

Global Payments; Jacksonville (FL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Learning opportunities

Inclusive team

Community initiatives

Wellbeing support

Global recognition program

Job summary

Global Payments is seeking a Systems and Operations Manager to lead the Infrastructure, Middleware and DevOps functions, ensuring operational stability, security and compliance across environments.

You will work with Client Support, Product Development and shared services, directing BAU work, incident response and service-management initiatives while mentoring team members and coordinating offshore resources.

Qualifications

• Bachelor's degree required or equivalent experience in a related field.
• 8+ years of related professional experience including 3+ years in a technology management position.

Responsibilities

• Plan and schedule the team’s workload to ensure high quality and secure execution.
• Act as key point-of-contact for planning and delivering client requirements.
• Use strong technical acumen to understand the full tech stack and contribute to problem-solving and planning.
• Act as escalation point for technical incidents and serve as Incident Commander when needed.
• Oversee production RCA processes and ensure timely actions from root causes.
• Collaborate with enterprise shared service teams to enable best-practice Service Management.
• Interpret and plan adoption of Technology and Security standards as published.
• Manage risk through remediation planning and execution.
• Lead larger projects within the team’s scope and mentor members.

Skills

Technical leadership

Project management

Incident management

Stakeholder engagement

Mentoring teams

Education

Bachelor's degree or equivalent

Tools

Service Management tooling

Job description

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Systems and Operations Manager to join our ever evolving Systems Administration team and help shape the future of global commerce.

The primaryresponsibilityof this role is todirectly oversee, manage and developthe Infrastructure, Middleware and DevOpsfunctionsand capabilitytosupportthe operations,delivery, security and compliance needsofallenvironments and servicesoffered. Working closely with stakeholders fromClient Support,Product Development and shared serviceteams.

What you'll own:

• Plan and schedulethe team'sbusiness-as-usualworkloadto ensure high quality and efficient execution that maintains stability and security.
• Act as key point-of-contact for the planning and delivery of client requirements.
• Usestrong technical acumen to obtain asolidunderstanding of the full tech stack and apply thisas a key contributor toproblem-solving,troubleshootingand planning.
• Act asan escalationpointforTechnicalIncidents or Issues withthecapability tobetheIncident commanderinsituation where customer impact must be mitigated without delay.
• Oversee the Production oftimely,high-quality Technical Incident Root Cause Analyses (RCAs) ensuring the team deliver on resulting actions within the scope of theirresponsibilities.
• Work with Enterprise shared service teams to integrateto best practice Service Management capabilitiesall teamssupporting the businesscan leverage.
• Interpretand planadoption of Technologyand Securitystandards as those are published and evolved.
• Effectively manage risk to environmentsand servicesthrough the development and execution of thoughtful and permanent remediation plans.
• Introduce new standards-based tooling, process and practices for the delivery and management of Infrastructure and software deployment,participatingin broader Enterprise-wide initiatives asrequired.
• Lead delivery of larger projects that pertain to the environments and serviceswithin the scope of theteams'responsibilities.
• Mentor,coachand developowndirectteam memberstofoster a culture of customerservice, highperformanceand results.
• Direct the prioritiesforand oversee the execution ofactivitiesassigned tooffshore andcontract resources.

What you'll bring:

• Bachelor's Degree, Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Typically a minimum of 8 years related professional experience including a minimum of 3 years experience in a technology management position.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the

connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make

decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Our perks - what we'll bring for you

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

• - A competitive salary and benefits package that recognizes your contribution
• - Opportunities to grow your skills and build your career within a global business
• - Access to learning, development and on-the-job experiences that expand your expertise
• - A supportive, inclusive team environment where your ideas and input matter
• - Time to give back through community and charity initiatives
• - A global employee assistance programme to support your wellbeing
• - Recognition through a global platform that celebrates your achievements

Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms - one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.