Systems and Operations Manager

Global Payments Inc.; Jacksonville (FL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Global benefits

Career growth

Wellbeing support

Job summary

Global Payments Inc. is seeking a Systems and Operations Manager to lead the Infrastructure, Middleware and DevOps functions within the Systems Administration team. You will shape the future of global commerce by overseeing operations, security and compliance across environments.

You will mentor teams, drive large projects, and partner with Client Support, Product Development and shared services to deliver reliable services and continuous improvement.

Qualifications

• Bachelor's Degree or related field from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Typically a minimum of 8 years related professional experience including a minimum of 3 years experience in a technology management position.

Responsibilities

• Plan and schedule the team’s workload to maintain high quality, stability and security.
• Serve as key point-of-contact for planning and delivering client requirements.
• Apply deep technical understanding of the full tech stack for problem-solving and planning.
• Act as escalation point for technical incidents; serve as incident commander when needed.
• Oversee timely RCA production and drive remediation actions.
• Collaborate with shared service teams to adopt best practice Service Management capabilities.
• Interpret and plan adoption of Technology and Security standards as published.
• Manage risk through remediation plans across environments and services.
• Introduce standards-based tooling and processes for deployment and management.

Skills

Leadership

Incident management

Stakeholder management

DevOps

Education

Bachelor's degree or related field

Job description

Ready to take your career global?Make your mark at one of the biggest names in payments. We’re looking for a Systems and Operations Manager to join our ever evolving Systems Administration team and help shape the future of global commerce.

Ready to take your career global?Make your mark at one of the biggest names in payments. We’re looking for a Systems and Operations Manager to join our ever evolving Systems Administration team and help shape the future of global commerce.

The primary responsibility of this role is to directly oversee, manage and develop the Infrastructure, Middleware and DevOps functions and capability to support the operations, delivery, security and compliance needs of all environments and services offered. Working closely with stakeholders from Client Support, Product Development and shared service teams.

What you’ll own:

• Plan and schedule the team’s business-as-usual workload to ensure high quality and efficient execution that maintains stability and security.
• Act as key point-of-contact for the planning and delivery of client requirements.
• Use strong technical acumen to obtain a solid understanding of the full tech stack and apply this as a key contributor to problem-solving, troubleshooting and planning.
• Act as an escalation point for Technical Incidents or Issues with the capability to be the Incident commander in situation where customer impact must be mitigated without delay.
• Oversee the Production of timely, high-quality Technical Incident Root Cause Analyses (RCAs) ensuring the team deliver on resulting actions within the scope of their responsibilities.
• Work with Enterprise shared service teams to integrate to best practice Service Management capabilities all teams supporting the business can leverage.
• Interpret and plan adoption of Technology and Security standards as those are published and evolved.
• Effectively manage risk to environments and services through the development and execution of thoughtful and permanent remediation plans.
• Introduce new standards-based tooling, process and practices for the delivery and management of Infrastructure and software deployment, participating in broader Enterprise-wide initiatives as required.
• Lead delivery of larger projects that pertain to the environments and services within the scope of the teams' responsibilities.
• Mentor, coach and develop own direct team members to foster a culture of customer service, high performance and results.
• Direct the priorities for and oversee the execution of activities assigned to offshore and contract resources.

What you’ll bring:

• Bachelor's Degree, Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Typically a minimum of 8 years related professional experience including a minimum of 3 years experience in a technology management position.

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career.

The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make

decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Our perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance programme to support your wellbeing
• Recognition through a global platform that celebrates your achievements

https://jobs.globalpayments.com/en/why-global-payments/benefits/

Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.