Systems and Operations Manager

Global Payments; United States; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Global benefits

Learning & development

Inclusive team

Community initiatives

Employee assistance program

Recognition platform

Job summary

Global Payments seeks a Systems and Operations Manager to lead Infrastructure, Middleware and DevOps across environments, ensuring delivery, security and compliance. You’ll collaborate with Client Support, Product Development and shared services to shape the future of global commerce.

You’ll own workload planning, incident management, RCA analytics, risk remediation and standards adoption. The role combines strong technical depth with leadership of onshore and offshore teams to drive reliability

Qualifications

• Bachelor's Degree, Relevant Experience or Degree in related field (degree preferred).
• Typically a minimum of 8 years related professional experience including at least 3 years in a technology management role.

Responsibilities

• Plan and schedule the team’s workload to ensure high-quality, secure execution.
• Act as key planning/Delivery contact for client requirements.
• Apply deep tech understanding across the stack to solve problems and plan improvements.
• Serve as escalation point for incidents; act as incident commander when needed.
• Oversee timely, high-quality RCAs and implement resultant actions.
• Collaborate with enterprise teams to adopt best-practice service management.
• Plan adoption of Technology and Security standards as published.
• Develop remediation plans to reduce risk across environments.
• Introduce standards-based tooling/processes for infrastructure and deployment management.
• Lead large projects within team scope and mentor/coach team members.
• Direct priorities for offshore and contract resources.

Skills

Tech leadership

Incident management

Root cause analysis

Stakeholder mgmt

DevOps

Education

Bachelor's Degree

Job description

Job Description Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Systems and Operations Manager to join our ever evolving Systems Administration team and help shape the future of global commerce. The primary responsibility of this role is to directly oversee, manage and develop the Infrastructure, Middleware and DevOps functions and capability to support the operations, delivery, security and compliance needs of all environments and services offered. Working closely with stakeholders from Client Support, Product Development and shared service teams.

What you’ll own:

• Plan and schedule the team’s business-as-usual workload to ensure high quality and efficient execution that maintains stability and security.
• Act as key point-of-contact for the planning and delivery of client requirements.
• Use strong technical acumen to obtain a solid understanding of the full tech stack and apply this as a key contributor to problem-solving, troubleshooting and planning.
• Act as an escalation point for Technical Incidents or Issues with the capability to be the Incident commander in situation where customer impact must be mitigated without delay.
• Oversee the Production of timely, high-quality Technical Incident Root Cause Analyses (RCAs) ensuring the team deliver on resulting actions within the scope of their responsibilities.
• Work with Enterprise shared service teams to integrate to best practice Service Management capabilities all teams supporting the business can leverage.
• Interpret and plan adoption of Technology and Security standards as those are published and evolved.
• Effectively manage risk to environments and services through the development and execution of thoughtful and permanent remediation plans.
• Introduce new standards-based tooling, process and practices for the delivery and management of Infrastructure and software deployment, participating in broader Enterprise-wide initiatives as required.
• Lead delivery of larger projects that pertain to the environments and services within the scope of the teams' responsibilities.
• Mentor, coach and develop own direct team members to foster a culture of customer service, high performance and results.
• Direct the priorities for and oversee the execution of activities assigned to offshore and contract resources.

What you’ll bring:

• Bachelor's Degree, Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Typically a minimum of 8 years related professional experience including a minimum of 3 years experience in a technology management position.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer.

Our perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance programme to support your wellbeing
• Recognition through a global platform that celebrates your achievements

https://jobs.globalpayments.com/en/why-global-payments/benefits/

Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises.

Our team of 27,000 experts is dedicated to your success.

Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America.

Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].