Systems Analyst/Programmer

University of the Incarnate Word; San Antonio (TX); On-site; USD 60,000 - 65,000; Full time

Job summary

University of the Incarnate Word seeks a Systems Analyst/Programmer to support and maintain academic and student-facing platforms, including learning management systems, CRM, and student advising tools. The role reports to the Associate Director of Enterprise Support and Business Solutions and emphasizes reliable support, data validation, and clear communication.

Ideal candidates have a CS/IS degree (or related field) with at least 1 year of relevant experience in a higher education setting, and

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field; up to two years of additional relevant experience may substitute for education.
• Demonstrated 1 year of experience supporting technology platforms in academic/admin/customer-facing environments.

Responsibilities

• Maintain academic and student-facing platforms (LMS, CRM, student advising).
• Provide support and troubleshooting to ensure platform reliability.
• Explain technical concepts in plain language to non-technical users.
• Collaborate across departments and with students, faculty, and staff.
• Document configurations, testing, and procedures.
• Respond promptly to multiple support requests and manage workload efficiently.

Skills

SQL knowledge

Customer service

Communication

Collaboration

Attention to detail

Multitasking

Initiative

Willingness to learn

Diversity awareness

Education

Bachelor's Degree in Computer Science or Information Systems

Experience substitution for degree allowed (2 years experience for 2 years education)

Tools

Canvas

Blackboard/Anthology

Slate

Element451

Salesforce Education Cloud

EAB Navigate

Ellucian Banner

Colleague

PeopleSoft

Power BI

Tableau

Job description

Position Summary

The Systems Analyst/Programmer is responsible for providing support in maintaining academic and student-facing platforms, including learning management, CRM, and student advising systems. The Systems Analyst/Programmer reports to the Associate Director of Enterprise Support.

UIW Mission

The Systems Analyst/Programmer is responsible for providing support in maintaining academic and student-facing platforms, including learning management, CRM, and student advising systems. The Systems Analyst/Programmer reports to the Associate Director of Enterprise Support.

Knowledge, Skills, and Abilities

• Basic SQL knowledge or a demonstrated commitment to developing SQL proficiency within the first year of employment to support troubleshooting and data validation tasks.
• Strong customer service skills with the ability to treat every support interaction as an opportunity to build trust, respond with patience, empathy, and clarity regardless of issue complexity.
• Strong interpersonal skills and a genuine commitment to helping others-this role interacts daily with students, faculty, and staff across the institution.
• Excellent written and verbal communication skills; ability to effectively explain technical concepts in plain language to non-technical users.
• Strong collaboration skills to be able to effectively work with others across departments and skill levels and contribute positively to team dynamics and shared goals.
• Strong attention to detail in configuration, testing, and documentation; ability to effectively catch issues before they become problems.
• Ability to effectively manage multiple support requests while keeping users informed.
• Ability to effectively take Initiative by reporting ready to learn, asking for guidance when needed, and looking for ways to contribute beyond the immediate task.
• Willingness and ability to learn new systems quickly, maintaining top-tier support quality as platforms evolve or are added to the institutional portfolio.
• Ability to work effectively with individuals from diverse communities and cultures.
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

Required Education

Bachelor's Degree in Computer Science, Information Systems, or a related field. Note that up to two (2) years of additional relevant experience may substitute for up to two (2) years of education.

Required Work Experience

One (1) year of experience working with or supporting technology platforms in an academic, administrative, or customer-facing environment.

Preferred Qualifications

• Experience with two (2) or more of the following platforms: Canvas, Blackboard/Anthology, Slate, Element451, Salesforce Education Cloud, or EAB Navigate.
• Familiarity with student information systems (SIS) such as Ellucian Banner, Colleague, or PeopleSoft, including experience with data imports/exports.
• Experience in a higher education environment, particularly within enrollment management, academic technology, or student success functions.
• Familiarity with ETL tools, data warehousing concepts, or business intelligence platforms (e.g., Argos, Power BI, Tableau).
• Help desk or technical support experience is strongly welcomed.
• Higher education experience.

Required Certifications, Licenses Or Registrations

None specified.

Work Hours

Monday through Friday 8am to 5pm with evenings and weekends as necessary to meet departmental goals.

Physical Demands

• Ability to occasionally lift up to 20lbs of computer equipment.
• Ability to regularly move about campus actively engage faculty, staff, and potential/current students, as well as attend meetings on campus.

Posting Number

AS2299PO

Job Type

Full Time

Job Category

Administrator (exempt)

Desired Start Date

10/01/2026

Reports To

Associate Director, Enterprise Support and Business Solutions

Salary

$60,000-$65,000 Annualized

Open Date

08/25/2026

Open Until Filled

Yes

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).