Systems Analyst ININ

Pyramid Consulting; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading information technology consulting firm is seeking a Systems Analyst for a contract position in Plano, TX. The role involves configuring, testing, and deploying changes to enterprise systems, with a focus on end-user support and effective communication across teams. Candidates should possess a Bachelor's degree and expertise in ININ, Avaya, and related technologies. Strong interpersonal skills and an understanding of software testing are essential. This position is a 5+ month contract with flexible locations considered.

Qualifications

• Deep expertise in ININ, Siebel Softphone, and Avaya IVR telephony systems.
• Knowledge of customer contact processes associated with technology.
• Advanced understanding of software testing theory and practices.

Responsibilities

• Provides end-user support for systems and processes.
• Makes configuration and call flow changes within the ININ system.
• Facilitates cross-functional meetings for communication and resolution.

Skills

ININ

Siebel Softphone

Avaya IVR

Software Testing

Interpersonal Skills

Education

Bachelor's degree or equivalent relevant experience

Tools

Call Centre Applications

Job description

Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on the following service offerings:

• Staff Augmentation
• Lifecycle IT solutions
• Application Development & Support
• Outsourced Testing
• Mobile Development and Test Automation

Job Description

Position: Systems Analyst (Job ID : 433034 #) | Location: Plano, TX | Duration: 5+ month contract

* NOTE: Plano and San Diego are the primary locations, but will consider Mountain View, Reno, Woodland Hills and Cambridge, MA.

Contract Sr. Business Systems Analyst with deep expertise of ININ, Siebel Softphone and Avaya IVR telephony systems.

Responsibilities

• Provides end-user support for systems/processes within application domain.
• Makes configuration and call flow changes within the ININ System test configuration changes to ensure quality.
• Facilitates cross functional meetings and persuasive presentations (verbal and written) when communicating/resolving for any of the above.
• Facilitates multiple tasks and interdependencies across systems and manages the associated changes without causing significant disruption.
• Partners with other technology teams across the organization to drive appropriate use of technology.

Position Overview

The Business Analyst is responsible for configuring, testing and deploying changes to enterprise systems and applications across Intuit. Primary responsibilities include making configuration and call flow changes within the ININ system, testing these changes to ensure quality and providing support for the end user community. This position ensures systems, applications, processes and converted data have been tested according to the plans. Qualified candidates will view themselves as having an understanding of business and technical processes and communication skills, as well as an overwhelming desire for quality and attention to detail.

Typical Deliverables

• End User Support
• Configuration Changes in Test & Production Environment.
• System usage documentation
• System Gap analyses
• Test plans and test scripts
• Data migration testing and validation plans
• Testing defect identification and analysis
• Team/Leadership Skills – works effectively both independently and as a member of a team.
• Partners with other technology teams across the organization to deliver high-quality systems and applications.
• Influences business process changes within their scope of responsibility.
• Communicates effectively to relevant levels of the business.
• Communicates across boundaries with peers and other project members.
• Applies excellent interpersonal skills both in one‑on‑one situations with all levels of personnel.
• Communicates effectively to both technical and non‑technical stakeholders.
• Knows when to involve others and get help when needed.
• Provides clear, effective communication regarding process changes and their impacts on the business.

Technical/Functional Skills

• Bachelor's degree or equivalent relevant experience.
• Knowledge of ININ, Avaya and other call centre applications.
• Knowledge of customer contact processes and how they are supported by the technology.
• Experience utilizing technology to complete business processes.
• Advanced understanding of software testing theory and practices.
• Basic understanding of business process principles, tools and techniques.
• Basic understanding of systems development lifecycles.
• Gets their tasks done, produces high volumes of quality work.
• Handles multiple tasks, switches priorities and focuses as needed.

All your information will be kept confidential according to EEO guidelines.