Senior Business Systems Analyst — Systems & Testing Lead

Pyramid Consulting; San Diego (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

A prominent IT consulting firm is seeking a Sr. Business Systems Analyst for locations including Sunnyvale and San Diego. The role involves providing end-user support and making configuration changes within systems. Candidates should have a bachelor's degree and knowledge of call center applications like ININ and Avaya. Strong interpersonal and technical communication skills are essential. This position ensures high-quality testing and user satisfaction while managing multiple projects and technical requirements.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• Knowledge of ININ, Avaya and other call center applications.
• Experience utilizing technology to complete business processes.

Responsibilities

• Provides end-user support for systems/processes.
• Makes configuration and call flow changes within ININ.
• Facilitates cross-functional meetings and presentations.

Skills

End-user support

Configuration changes

Interpersonal skills

Technical communication

Education

Bachelor's degree or equivalent relevant experience

Tools

ININ

Avaya

Job description

A prominent IT consulting firm is seeking a Sr. Business Systems Analyst for locations including Sunnyvale and San Diego. The role involves providing end-user support and making configuration changes within systems. Candidates should have a bachelor's degree and knowledge of call center applications like ININ and Avaya. Strong interpersonal and technical communication skills are essential. This position ensures high-quality testing and user satisfaction while managing multiple projects and technical requirements.