Contract Systems Analyst: Telephony & ININ Expert

Pyramid Consulting; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading information technology consulting firm is seeking a Systems Analyst for a contract position in Plano, TX. The role involves configuring, testing, and deploying changes to enterprise systems, with a focus on end-user support and effective communication across teams. Candidates should possess a Bachelor's degree and expertise in ININ, Avaya, and related technologies. Strong interpersonal skills and an understanding of software testing are essential. This position is a 5+ month contract with flexible locations considered.

Qualifications

• Deep expertise in ININ, Siebel Softphone, and Avaya IVR telephony systems.
• Knowledge of customer contact processes associated with technology.
• Advanced understanding of software testing theory and practices.

Responsibilities

• Provides end-user support for systems and processes.
• Makes configuration and call flow changes within the ININ system.
• Facilitates cross-functional meetings for communication and resolution.

Skills

ININ

Siebel Softphone

Avaya IVR

Software Testing

Interpersonal Skills

Education

Bachelor's degree or equivalent relevant experience

Tools

Call Centre Applications

Job description

A leading information technology consulting firm is seeking a Systems Analyst for a contract position in Plano, TX. The role involves configuring, testing, and deploying changes to enterprise systems, with a focus on end-user support and effective communication across teams. Candidates should possess a Bachelor's degree and expertise in ININ, Avaya, and related technologies. Strong interpersonal skills and an understanding of software testing are essential. This position is a 5+ month contract with flexible locations considered.