Systems Analyst II — IT Operations & Uptime

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 90,000 - 120,000; Full time

Job summary

Sandia Resort & Casino in Albuquerque, NM seeks a technical expert in application support and development technology to review, analyze and modify systems across a multi‑platform IT environment, ensuring reliability, availability and security of data.

Our philosophy emphasizes integrity, fairness, collaboration, communication, and recognition for performance excellence. The role includes documentation, upgrades, and primary support for key IT operators, with a focus on achieving 100% uptime.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology (IT), CIS (Computer Information Systems) or related field.
• Four (4) years’ experience coordinating technical projects, including two (2) years as an application manager.
• Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling eight (8) years may substitute for the required education and experience.

Responsibilities

• Plans, designs, develops, and launches efficient information systems and operations systems in support of core organizational functions.
• Analyzes user requirements, procedures, and problems to automate processing.
• Documents user needs, program functions and steps required to develop or modify business systems.
• Evaluates effectiveness of existing information processing systems.
• Reviews computer system capabilities and workflows to determine if program change is possible within an existing system.
• Documents operations to be performed at all phases of project implementation.
• Researches new information systems that meet current and projected needs.
• Prepares documentation of program development, implementation and maintenance of information systems, and procedures for system use.
• Prepares time and cost estimates for completing assigned projects.
• Coordinates and executes system upgrades and updates.
• Maintains proficiency in field of expertise by remaining knowledgeable and current with system’s hardware and software.
• Evaluates and coordinates training needs for information and operations systems.
• Serves as primary support for key operators of Information Technology (IT) systems and coordinates regularly scheduled Key Operator meetings.
• Ensures that all applications and systems that he/she is responsible for are available at all times and takes proactive steps to achieve 100% uptime.
• Adheres to all communicated project milestones and deadlines.
• Quarterly and annual reviews of application and system security with management and revise systems security as required.
• Will adhere to all Information Technology (IT) Internal Controls and Standard Operating Procedures.
• Conducts regularly scheduled department stand ups.
• Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia.

Skills

IT concepts

Computer operations

Windows Server

Exchange Server

Active Directory

Microsoft Suite

Education

Bachelor’s Degree in Computer Science/IT or related field

Job description

Sandia Resort & Casino in Albuquerque, NM seeks a technical expert in application support and development technology to review, analyze and modify systems across a multi‑platform IT environment, ensuring reliability, availability and security of data.

Our philosophy emphasizes integrity, fairness, collaboration, communication, and recognition for performance excellence. The role includes documentation, upgrades, and primary support for key IT operators, with a focus on achieving 100% uptime.