IT Applications Support Specialist - 24x7 Critical Systems

Saracen Casino Resort

Pine Bluff (AR)

On-site

USD 45,000 - 72,000

Full time

7 days ago

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Job summary

Saracen Casino Resort in Pine Bluff, AR seeks an Applications Support Specialist to maintain and upgrade critical business applications. You will work with application personnel, troubleshoot issues, and implement upgrades with vendor support as needed.

The role involves documentation, security administration, disaster recovery planning, on-call rotation, and cross-department collaboration to deliver reliable IT services for gaming, finance, and hospitality functions.

Qualifications

Associate degree or higher in Computer Science, Information Sciences or Business Administration from a four-year college or university; or one to three years related experience and/or training; or an equivalent combination of education and experience.
Must possess superior computer skills and be proficient in software applications currently in use by the company. Working knowledge of application programming, system architecture, and database design is preferred.

Responsibilities

Supports all essential business applications.
Handles user access security administration and coordinates with users on trouble tickets.
Creates/updates documentation for systems, applications, and user locations.
Researches enhancements and leads upgrades when required.
Ensures hardware/software are in good working order and reliable.
Provides exceptional customer service to patrons and colleagues.
Collaborates with IT for issues and viable solutions.
Maintains logs and backups; participates in disaster recovery testing and 24x7 support.