Systems Analyst II, Business

Wakemed; Raleigh (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

WakeMed is seeking a Systems Analyst to lead the build, implementation, and ongoing optimization of Infor CloudSuite ERP applications across the health system. You will partner with operational leaders, end users, vendors, and Information Services teams to design solutions that improve workflows, enhance system performance, and support informed decision-making.

As a trusted advisor, you will translate business needs into technical requirements, deliver system enhancements, and provide Tier 2

Qualifications

• Associate's degree in Business, Healthcare, Technology, or a related field.
• Minimum of three years of experience in Information Technology systems analysis.
• Experience supporting enterprise applications or ERP systems.
• Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions.
• Effective communicator who collaborates with end users, operational leaders, vendors, and technical teams.

Responsibilities

• Lead the design, configuration, testing, implementation, and support of Infor CloudSuite ERP applications.
• Analyze business and operational requirements, research solutions, and implement system enhancements and change requests.
• Provide Tier 2 application support by troubleshooting issues, resolving system challenges, and ensuring a positive user experience.
• Partner with departments to understand workflows, identify opportunities for improvement, and recommend system solutions that support operational goals.
• Develop system documentation, support reporting requirements, collaborate with report writers, and educate team members on application updates and enhancements.

Skills

Analytical skills

Problem-solving

Communication

Education

Associate's degree in Business, Healthcare, Technology, or related field

Tools

Infor CloudSuite ERP

Job description

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

We're seeking a Systems Analyst to lead the build, implementation, support, and ongoing optimization of our Infor CloudSuite ERP applications. In this role, you'll partner with operational leaders, end users, vendors, and Information Services teams to design solutions that improve workflows, enhance system performance, and support informed business decision‑making. If you enjoy solving complex problems, analyzing business needs, and driving technology improvements that make an impact, we'd love to hear from you.

What You’ll Do

• Lead the design, configuration, testing, implementation, and support of Infor CloudSuite ERP applications.
• Analyze business and operational requirements, research solutions, and implement system enhancements and change requests.
• Provide Tier 2 application support by troubleshooting issues, resolving system challenges, and ensuring a positive user experience.
• Partner with departments to understand workflows, identify opportunities for improvement, and recommend system solutions that support operational goals.
• Develop system documentation, support reporting requirements, collaborate with report writers, and educate team members on application updates and enhancements.

Who You Are

• Associate's degree in Business, Healthcare, Technology, or a related field.
• Minimum of three years of experience in Information Technology systems analysis.
• Experience supporting enterprise applications, ERP systems, or other complex business systems.
• Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions.
• Effective communicator who enjoys collaborating with end users, operational leaders, vendors, and technical teams.

Why WakeMed?

At WakeMed, you'll be part of a collaborative team that values innovation, accountability, continuous improvement, and exceptional service. We are committed to fostering an environment where team members are supported, respected, and empowered to do their best work while helping improve the health and well-being of our community. If you're passionate about leveraging technology to enhance operational performance and create meaningful solutions for end users, we encourage you to apply and join the WakeMed team.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

Associate's Degree Business Required - Or Healthcare Required - Or Technology Required

Experience

3 Years Information Technology - Systems Analysis Required