Systems Analyst I: IT Support & Process Improvement

Socket.dev; Wichita (KS); On-site; USD 52,000 - 76,000; Full time

Job summary

INTRUST Bank in Wichita, KS seeks a System Administrator to configure, administer, and support assigned applications, systems, third-party software, and interfaces that enable business operations and customer service. Provides tier-1 support for assigned systems by researching issues, following documented troubleshooting steps, and escalating complex issues.

You will partner with business units, vendors, and bank partners to translate needs into practical system solutions, while building

Qualifications

• Foundation knowledge of banking products and processes.
• Follow documented procedures, troubleshoot routine issues, and escalate when needed.
• Proficiency in Microsoft Office applications.

Responsibilities

• Serve as System Administrator for assigned applications and perform routine configuration, access, and file maintenance.
• Provide tier-1 support and escalate complex issues to vendors or supervisor.
• Develop and maintain data flow diagrams and procedures for system functionality.
• Support daily, weekly, monthly, quarterly, and yearly processes for assigned applications.
• Collaborate with vendors, analysts, and business units to translate needs into practical system changes.

Skills

Problem solving

Communication

Teamwork

Customer service

Microsoft Office

Education

Some college

Job description

INTRUST Bank in Wichita, KS seeks a System Administrator to configure, administer, and support assigned applications, systems, third-party software, and interfaces that enable business operations and customer service. Provides tier-1 support for assigned systems by researching issues, following documented troubleshooting steps, and escalating complex issues.

You will partner with business units, vendors, and bank partners to translate needs into practical system solutions, while building