Systems Analyst I

AMH; Las Vegas, Northern (NV, KY); Hybrid; USD 73,000 - 89,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

Paid holidays

Paid time off

Job summary

American Homes 4 Rent, LP (AMH) is seeking a Systems Analyst I to support the design, modification, installation, testing, and maintenance of financial systems to ensure accuracy and efficiency. You will collaborate in a cross-functional team and document environments, procedures, and knowledge bases.

The role involves day-to-day run support for financial applications, audits, and change management, with a focus on Property Operations, Scheduling, Vendor, and Inventory Management.

Qualifications

• High School Diploma / GED required.
• Bachelor’s degree in Computer Science, Information Technology, Business Management, or related field preferred.
• Minimum 2 years of experience in Business Systems, Application Analysis, Applications Support, or related fields.
• Novice experience with troubleshooting and solutioning.
• Novice experience with Microsoft Dynamics – CRM or similar CRM platforms.
• Novice experience with Dynamics 365, CRM, or any CRM platform.

Responsibilities

• Participates in designing, implementing, and supporting CRM, ERP related applications and solutions to ensure efficiency and accuracy.
• Reviews, analyzes, and maintains application and system environments.
• Monitors availability and performance of the application/system environments and integrations.
• Provides end-to-end support for Property Operations, Scheduling, Vendor, and Inventory Management.
• Maintains and monitors support queues and service level agreements.
• Conducts regular audits of applications by generating reports showing efficiencies and improvements.
• Investigates and troubleshoots escalated issues and system outages.
• Analyzes and resolves problems with teams to fix dependencies, issues, and risks.
• Facilitates change management processes with test plans, communication and rollout planning.
• Creates SOPs and policies for system users.
• Updates documentation to align with IT standards.

Skills

Troubleshooting

Cross-functional collaboration

Analytical thinking

Education

High School Diploma / GED

Bachelor's degree in Computer Science or IT or Business Management

Tools

Microsoft Dynamics CRM

Dynamics 365 CRM

Public Cloud / SAAS

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

The Systems Analyst I supports the design, modification, installation, testing, and maintenance of financial systems to ensure accuracy and efficiency. Assists in documenting application and system environments (architecture, ecosystem, interfaces), developing application procedural documentation and knowledge base information, and supporting the day-to-day "run" operations of financial applications and systems. Works in a cross-functional team environment and will have the ability to collaborate effectively to implement and maintain business solutions. Works independently with general supervision. May influence others within the job area through explanation of facts, policies, and practices.

Responsibilities

• Participates in designing, implementing, and supporting CRM, ERP related applications and solutions to ensure efficiency and accuracy.
• Reviews, analyzes, and maintains application and system environments.
• Monitors the overall availability and performance of the application/system environments and associated integrations.
• Provides end-to-end support for all Property Operations, Scheduling, Vendor, and Inventory Management.
• Maintains and monitors support queues and service level agreements.
• Conducts regular audits of applications by generating and building reports that shows efficiencies and improvement areas.
• Investigates and troubleshoots escalated issues and system outages.
• Analyzes and performs exercises problem management strategies; collaborates with other teams to resolve technical dependencies, issues, and risks.
• Facilitates and supports change management processes, including the development and execution of test scripts, communication plans, implementation plans, and rollback plans.
• Creates standard operating procedures and policies for system users.
• Updates documentation aligning to IT standards.
• Assists in correcting existing processes in place to support sustainable and flexible architecture environments.

Requirements

• High School Diploma / GED required.
• Bachelor’s degree in Computer Science, Information Technology, Business Management, and/or a related field preferred.
• Minimum 2 years of experience in Business Systems, Application Analysis, Applications Support, and/or related.
• Novice experience and knowledge in resourceful troubleshooting and solutioning.
• Novice experience and knowledge in Microsoft Dynamics – CRM or similar CRM platforms.
• Novice experience with Dynamics 365, CRM, or any similar Customer Relationship Management Platform.
• Novice experience in supporting Public Cloud and SAAS technologies.

Compensation

The anticipated pay range/scale for this position is $73,338.00 to $88,894.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is eligible to receive a discretionary annual bonus.

Perks and Benefits

• Employees have the opportunity to participate in medical, dental and vision insurance;
• flexible spending accounts and/or health savings accounts;
• dependent savings accounts;
• 401(k) with company matching contributions;
• employee stock purchase plan;
• and a tuition reimbursement program.
• The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

Background check required.

American Homes 4 Rent, LP ("AMH") provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. AMH provides reasonable accommodations to qualified individuals with disabilities. To request an accommodation, email [e-mail]. Know your rights. In addition to federal law requirements, AMH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMH participates in the E-Verify program. Learn more about E-Verify. Illinois Privacy Notice: IL E-Verify Notice. Information regarding our collection and use of your personal information can be found here. CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found here.

Background check required. AMH will consider for employment qualified applicants with arrest or conviction records in accordance with all applicable federal, state, and local laws, which may include the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.