Resident Coordinator

4rahlp1 American Homes 4 Rent, L.P.; Phoenix (AZ); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

9 paid holidays

PTO accrual

Job summary

American Homes 4 Rent, L.P. is seeking a dedicated Resident Coordinator to assist our Resident Managers with daily operations across markets.

The role centers on delivering an outstanding resident experience, coordinating move-ins, maintenance and move-outs, and handling tenant transactions within licensing rules. The position requires strong customer service, communication and organizational skills, plus experience with property management software.

Qualifications

• High School Diploma or GED required.
• Minimum of three (3) years of high-volume customer service experience.
• Experience in Call Centers, Dispatch, Real Estate, or Property Management preferred.
• Excellent verbal and written communication, problem-solving, time management and conflict resolution skills.
• Solid relationship management, organizing, and customer service skills.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Experience with property management software is preferred.

Responsibilities

• Deliver an exceptional resident experience during move-in, maintenance coordination and move-out within licensing restrictions.
• Assist with administrative tasks including resident communications, mail scanning, lease renewal paperwork, rental verifications, insurance documents, reporting and daily tenant transactions.
• Focus on resident retention through proactive outreach and portal assistance.
• Collaborate with Resident Managers and Administrative staff to ensure accurate handling of tenant financial transactions.
• Maintain meticulous records of deposit transactions in accordance with policies and regulations.
• Communicate clearly with tenants regarding deposit inquiries and timelines.

Skills

Customer service

Communication

Time management

Conflict resolution

Relationship management

Organizational skills

Education

High School Diploma/GED

Tools

Microsoft Office

Property management software

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. We are seeking a dedicated Resident Coordinator to assist our Resident Managers and Senior Resident Managers with the daily operations of each market area. This role is pivotal in fostering positive interactions with current residents and prospective applicants by ensuring an exceptional resident experience, resolving customer service issues, implementing organizational collection practices, enhancing resident retention, and processing move-out documentation within any license restrictions.

Responsibilities

• Deliver an exceptional resident experience at every stage of the resident lifecycle, including move-in, maintenance coordination, and move-out processes, within state licensing restrictions.
• Support the property management team in handling administrative tasks such as resident communications, processing/scanning of mail, ordering paperwork for lease renewals, rental verifications, handling intake of insurance documents, assisting with reporting, and coordinating daily tenant transactions, all within state licensing restrictions.
• Focus on enhancing tenant retention through strategic initiatives, which may include phone call check-ins with residents, assisting with resident portal login, renewal options, maintenance work orders, etc.
• Collaborate with Resident Managers, Senior Resident Managers, and Administrative Assistants to ensure accurate and compliant handling of tenant financial transactions.
• Maintain meticulous records and documentation of deposit transactions in accordance with established policies and regulations.
• Communicate effectively with tenants regarding deposit-related inquiries, providing timely and clear information.

Requirements

• High School Diploma/GED required.
• Minimum of three (3) years of high-volume customer service.
• It is preferred if the experience is the following areas/industries: Call Centers, Dispatch, Real Estate, or Property Management.
• Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills.
• Solid relationship management, organizing, and customer service skills.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Experience with property management software is preferred.

Compensation

The anticipated pay range/scale for this position is $23.19 to $27.83 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Benefits and Perks

• Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program.
• The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.
• This position is not bonus-eligible.

American Homes 4 Rent, LP ("AMH") provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. AMH provides reasonable accommodations to qualified individuals with disabilities. To request an accommodation, email [e-mail]. Know your rights. In addition to federal law requirements, AMH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMH participates in the E-Verify program. Learn more about E-Verify. Illinois Privacy Notice: IL E-Verify Notice. Information regarding our collection and use of your personal information can be found here. CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice. Background check required. AMH will consider for employment qualified applicants with arrest or conviction records in accordance with all applicable federal, state, and local laws, which may include the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.