Resident Maintenance Supervisor

4rahlp1 American Homes 4 Rent, L.P.; Phoenix (AZ); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

medical insurance

dental insurance

vision insurance

401(k) with company matching

employee stock purchase plan

tuition reimbursement

9 paid holidays per year

PTO accrual

Job summary

American Homes 4 Rent is seeking a Resident Maintenance Supervisor to oversee a team of Field Schedulers and Resident Maintenance Specialists within an assigned territory. This role ensures efficient maintenance coordination to satisfy residents and maintain properties across the territory.

Responsibilities include hiring, scheduling coverage, coaching, tracking metrics, reviewing vendor bids, resolving escalations, and leading cross-team meetings to meet business goals.

Qualifications

• Bachelor’s degree or five years of progressive responsibility in a maintenance/call center environment preferred.
• Experience in leading teams required.
• Scheduling/Dispatching experience highly desirable.
• Understanding of the construction, maintenance, and/or property management industry essential.
• Proficiency in MS Office.
• Strong planning, organizing, negotiating, and leadership skills.
• Excellent verbal, written, and presentation skills.
• Solid customer service, quality, and results orientation.
• Ability to interact effectively at all levels and lead cross-department projects.
• Willingness to work weekends, as needed.

Responsibilities

• Oversee a team of Field Schedulers and Resident Maintenance Specialists, including hiring and onboarding new members.
• Ensure proper scheduled coverage of the team to meet organizational needs.
• Monitor team performance and conduct coaching or development sessions.
• Communicate objectives and oversee metrics with the team to achieve outcomes.
• Review vendor bid submissions to meet expectations and asset needs.
• Provide support to resolve issues and ensure timely completion of work orders.
• Lead meetings aligned with seasonal and operational trends.
• Collaborate with departments to complete all service needs in the territory.

Skills

Leadership

Scheduling

Customer service

Communication

Negotiation

MS Office

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. We are seeking a Resident Maintenance Supervisor to oversee our team of Field Schedulers and Resident Maintenance Specialists within an assigned territory. This role is pivotal in ensuring the effectiveness and efficiency of our maintenance coordination process, with the ultimate goal of satisfying the needs of our residents and maintaining each property in their territory.

Responsibilities

• Manage a team of Field Schedulers and Resident Maintenance Specialists, including hiring and onboarding new team members
• Ensure proper scheduled coverage of the team to meet organizational needs
• Monitor team performance and conduct individual and team coaching, or development sessions as needed
• Communicate objectives and oversee daily, weekly, and monthly metrics, working closely with the team to achieve desired outcomes
• Review vendor bid submissions to ensure they meet company expectations and the needs of the asset
• Provide support to resolve issues or escalations and ensure work orders are completed satisfactorily and promptly
• Lead meetings aligned with seasonal and operational trends, proactively addressing the needs of the business
• Collaborate with various departmental teams to ensure completion of all service needs within the assigned territory

Requirements

• Bachelor’s degree or five years of progressive responsibility in a maintenance/call center environment preferred
• Experience in leading teams is required
• Scheduling/Dispatching experience is highly desirable
• A keen understanding of the construction, maintenance, and/or property management industry is essential
• Proficiency in MS Office
• Strong planning, organizing, negotiating, and leadership skills
• Excellent verbal, written, and presentation skills
• Solid customer service, quality, and results orientation
• The capacity to interact effectively at all levels and break down barriers across departments/diverse cultures
• The capability to be an effective member of and lead project teams
• Willingness to work weekends, as needed required

Compensation

Compensation The anticipated pay range/scale for this position is $63,909.00 to $79,864.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is eligible to receive quarterly bonus payments.

Perks and Benefits

• medical, dental and vision insurance
• flexible spending accounts and/or health savings accounts
• dependent savings accounts
• 401(k) with company matching contributions
• employee stock purchase plan
• a tuition reimbursement program
• 9 paid holidays per year
• paid time off (PTO) accrual at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year

CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.

Since 2012, we’ve worked to deliver thousands of residents across the U.S. the joys of single-family living, with the flexibility of leasing and backing of our professional support.

That’s why we're building a team that understands the power of community.

We take care of each other, so that together we can take care of the people that make their home with us.

As we expand, our team is always on the lookout for passionate and talented individuals to join us in simplifying the way America lives.

Learn more: https://www.amh.com/about

American Homes 4 Rent, LP ("AMH") provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

AMH provides reasonable accommodations to qualified individuals with disabilities. To request an accommodation, email [e-mail]. Know your rights. In addition to federal law requirements, AMH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

AMH participates in the E-Verify program. Learn more about E-Verify. Illinois Privacy Notice: IL E-Verify Notice. Information regarding our collection and use of your personal information can be found here. CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found here.

Background check required. AMH will consider for employment qualified applicants with arrest or conviction records in accordance with all applicable federal, state, and local laws, which may include the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.