Systems Analyst — Hospitality IT & Vendors

Hard Rock Hotel & Casino Ottawa; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Systems Analyst to join the Support Services IT team. You will understand and implement applications, configure systems, and collaborate with vendors to support a fast-growing hospitality brand.

The role requires 4-5 years in systems analysis, a relevant degree, and willingness to participate in on-call rotations including evenings and weekends. Prior hospitality tech experience is a plus and cross-functional teamwork is essential.

Qualifications

• University degree in Computer Science or Business Administration or equivalent
• 4-5 years of systems analyst experience in a complex technical environment
• Willingness to carry company phone for on-call rotation
• On-call rotation incl. evenings, weekends, and holidays as needed
• Independent, proactive, and able to work in a fast-paced team

Responsibilities

• Maintain and coordinate application refresh schedules with IT and vendors
• Design technical solutions aligned with architectural principles
• Configure and customize applications per specifications
• Serve as technical expert/liaison across technology stack and document requirements
• Define roadmaps with the IT team and perform application tuning and maintenance
• Support applications with Level 1 support and vendor resources
• Mentor junior analysts and conduct demos for business and IT
• Follow IT processes and escalate issues as needed

Skills

Systems analysis

On-call rotation

Team collaboration

Problem solving

Verbal/written communication

Education

Bachelor's degree in Computer Science or Business Administration

Job description

Hard Rock Hotel & Casino Ottawa is seeking a Systems Analyst to join the Support Services IT team. You will understand and implement applications, configure systems, and collaborate with vendors to support a fast-growing hospitality brand.

The role requires 4-5 years in systems analysis, a relevant degree, and willingness to participate in on-call rotations including evenings and weekends. Prior hospitality tech experience is a plus and cross-functional teamwork is essential.