Systems Analyst

180 Seminole Hard Rock Support Services; United States; On-site; USD 85,000 - 105,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino is seeking a Systems Analyst to join the Support Services IT department. You will understand and implement applications, configure systems, and collaborate with IT and vendors to drive upgrades within the technology stack.

The role requires a university degree in CS or Business Administration and 4-5 years of experience in a technical environment. On-call rotation including evenings, weekends, and holidays is required; hospitality experience is a plus.

Qualifications

• University degree in Computer Science or Business Administration required; OR, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• 4-5 years of experience as a systems analyst in a complex technical environment; lead/senior analyst mentoring staff is a plus.

Responsibilities

• Maintains schedule of applications refreshes.
• Collaborates with IT department and vendors to upgrade existing systems.
• Designs technical solutions to solve business problems following architectural principles and standards.
• Configures new and existing applications per specifications.
• Acts as technical expert and liaison for products within the technology stack with vendors as needed.
• Develops technical documentation clearly and concisely.
• Defines and executes long and short term IT roadmaps.
• Performs tuning and maintenance of applications.
• Supports applications with Level 1 and other IT teammates including vendor resources.
• Mentors junior analysts, conducts lunch-and-learns and demos, educates business and IT on products.
• Follows operational IT processes and escalates issues as needed.

Skills

Analytical skills

Problem solving

Written communication

Verbal communication

Education

CS or Business Admin degree

Tools

Restaurant systems

Retail systems

Merchandise inventory systems

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Systems Analyst role works in the Seminole Hard Rock Support Services IT department and it supports a fast growing organization and a worldly recognized brand. The System Analyst is responsible for understanding at a technical level the products they support and implement. This role configures, supports, maintains and implements applications based on requirements and business needs. The Systems analyst works with a variety of members in all departments in the technology team as well as with vendors and/or partners. He/she is an active participant in meetings and discussions about vendor products and how they are utilized within the organization, as well as how they fit in the technology stack.

Essential duties

• Maintains schedule of applications refreshes.
• Collaborates with different members of the IT department and vendors to execute upgrades to existing systems.
• Key and active participant in the design of technical solutions to solve business problems, abiding to architectural principles and standards.
• Configure new and existing applications according to specifications.
• Technical expert and/or liaison on a series of products within the technology stack, working with vendors as needed.
• Develops technical documentation in a clear and concise manner.
• Deeply understands technical requirements.
• Works with IT team to define and execute long and short term roadmap.
• Perform tuning and maintenance of applications.
• Supports assigned applications in collaboration with level 1 support and other members of the IT department including vendor resources.
• Mentors and teaches junior systems analysts as needed Perform lunch and learns and demos, Educate business and IT members on products.
• Follows operational IT processes.
• Escalates issues to appropriate team member as needed.

Qualifications

Experience: University degree in Computer Science or Business Administration required; OR, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. 4-5 years of experience as a systems analyst in a complex technical environment, some of those working as a lead systems analyst or a senior analyst mentoring staff.

Willingness to carry company phone for on call rotation schedule to support end users.

On-call rotation requiring willingness to evening, weekend, and holiday work, as needed.

Open minded, self-starter, organized, independent.

Ability to work and thrive in a fast paced and team environment.

Ability to work in a cross functional team.

Excellent analytical and problem solving skills.

Excellent written and verbal communication skills.

Willingness to travel as deemed necessary by IT Management (national & international).

Willingness to work evenings, weekends, and holidays, as needed.

Experience working in a hospitality related industry a plus.

Work Environment

Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required for this job include: close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Software applications

• Restaurant and Retail Systems
• 3-5 years of technical application experience in ecommerce, Merchandies Planning and Merchandise inventory systems.
• 3-5 years of experience in Restaurant or Retail back office applications preferred
• Familiar with concepts relating to Retail point of sale
• Familiar with concepts relating to Merchandise inventory, item maintenance, warehouse processing, allocation, merchandise planning.

Company Background

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!