Systems Analyst

York-County; Pennsylvania; On-site; USD 60,000 - 80,000; Full time

Job summary

York County in Pennsylvania seeks a Systems Analyst to contribute to IT system analysis and operations under general direction. The role involves analyzing business needs to increase system functionality, documenting specifications, and providing application support.

Located in south-central Pennsylvania, York County Government offers a competitive wage and benefits package, with on-site duties and on-call rotations.

Qualifications

• At least 6 months of employment with the York County IT department or 6 months of experience/training in system analysis and administration.
• Strong communication and customer service skills.
• Ability to explain technical concepts to non-technical audiences.
• Proven team player with a collaborative mindset.

Responsibilities

• Serve as a technical resource for various county systems and applications.
• Troubleshoot and support systems and applications as necessary.
• Evaluate County processes to design solutions meeting business requirements.
• Continuously monitor systems/applications to identify and resolve issues.
• Create documentation for business processes, systems, and applications.
• Support the System Development team with analysis, requirements gathering, testing, and implementation.

Job description

The Systems Analyst will actively contribute to Information Technology (IT) system analysis and operations under general direction.Duties and responsibilities include but are not limitedto performingbusiness-appropriateanalysis to assist in providingsolutionswhich willincrease system functionality, data accessibility,userand organizational effectiveness. Assist in developingand documentingfunctional and performance specificationsandtestplans. Provideapplication supportas well as subject matter guidance for various departmentalapplications.

Located in south-central Pennsylvania, York County Government offers many exciting and challenging opportunities to learn and grow in a career while making a difference in the lives of York County residents. Each County department meets a unique need in the community and provides an opportunity for both professional growth and personal satisfaction. York County offers a competitive wage and benefit package.

• Serve as a technical resource for various county systems and applications.
• Troubleshoot and support systems and applications as necessary.
• Evaluate County processes to recommend, plan, and design solutions to meet specific business requirements.
• Continuously monitor systems/applications where applicable to identify issues, resolve issues, and ensure efficient operations.
• Create supporting documentation for business processes, systems, and applications.
• Provide support to the System Development team with analysis, requirements gathering, documentation, testing, and application support.
• Develop, test, and implement to ensure systems meet performance, functionality, and user requirements
• Assist third party vendors for system and application services support.
• Prepare and present pertinent project material.
• Participate in an on-call rotation.
• Work on special projects as needed.
• Other duties as assigned.

• At least 6 months of employment with the York County IT department or 6 months of experience/training in system analysis and administration.
• Familiar with of Microsoft 365, Active Directory, Entra ID, Windows Server, document repositories, ERP systems, file sharing, automation, and cloud hosted applications.
• Strong organizational, communication, and customer service skills.
• Ability to build and maintain positive working relationships with colleagues and staff from other County departments.
• Able to perform effectively under pressure and in high-stress environments.
• Capable of explaining technical concepts to non-technical audiences.
• Proven team player with a collaborative mindset.
• Ability to work well independently, manage projects and work well with other business units to accomplish project goals and deliverables.
• Understanding of York County Government's operational model, processes, and strategic goals.
• Completion of a Pennsylvania Criminal Background check and fingerprinting, required for all employees in this role.
• Possession of a valid and current driver’s license

If you have any questions, please contact the county's Department of Human Resources at [e-mail].