Systems Analyst

Washtenaw County Road Commission; Ann Arbor (MI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance from day one

Paid time off and holidays

Dental and vision coverage

Defined benefit pension

Tuition reimbursement

Disability insurance

HSAs and other accounts

Life insurance

Job summary

Washtenaw County Road Commission is seeking a Systems Analyst to support staff hardware, software, and networking in a Windows environment. The role involves maintaining assets, applying security patches, and working with an MSP to ensure business continuity.

The position offers telecommuting options under the agency policy, with opportunities for on-site collaboration and training during onboarding. A career in public service provides stability and a comprehensive benefits package.

Qualifications

• One year of IT desktop support for Systems Analyst I; three to five years for II/III.
• Associate's degree required for Systems Analyst I; Bachelor's degree required for II/III in Computer Science or Information Services.

Responsibilities

• Provide first contact support for staff hardware and software issues and maintain systems.
• Track problems, monitor performance, and report trends to the IT Manager.
• Install and configure hardware and software; manage asset inventory and licensing.
• Maintain network platforms and related software in a Windows environment (AD, DHCP, DNS, GPO, certificates).
• Apply security patches and updates; monitor and protect IT assets from threats.
• Create and maintain user accounts; provide staff training and documentation.

Skills

IT desktop support

Networking

Windows environments

AD/DHCP/DNS

Knowledge of security patches

Education

Associate's degree in CS/IS or related field

Bachelor's degree in CS/IS or related field

Tools

Asset management system

Ticketing system

MS Windows / Microsoft 365

Job description

Washtenaw County Road Commission (WCRC) is seeking qualified applicants for the position of Systems Analyst. As a Systems Analyst you would provide technical support performing a variety of tasks related to the Washtenaw County Road Commission's hardware, software, network, and other technological systems. When working for WCRC you're taking on more than a job. A career in the public sector gives you a chance to truly serve the community in a meaningful way. WCRC offers stability, work-life balance, a quality work environment, as well as a comprehensive benefits package.

Benefits

• Medical insurance that starts on your first day
• 40 hours of annual leave immediately upon hire
• Dental and vision insurance
• Defined benefit pension
• 13 paid holidays
• Medical and dependent flexible spending accounts
• Tuition reimbursement
• Short-term and longer-term disability insurance
• Health care savings program
• Employer paid life insurance

Schedule

• Normal schedule: Monday through Friday, 7 a.m. to 3:30 p.m.
• Summer schedule: Option to work 4/10 or 5/8 work schedule.
• Telecommuting, subject to WCRC's Telecommuting Policy, is an option for this position; however, remote work may not be available until training and onboarding are complete.

Essential Duties

• Provides first contact support for staff hardware and software needs and maintenance for computer systems, peripherals, and network connectivity, providing timely resolution of hardware and software problems. Tracks these changes through an internal ticketing system.
• Tracks significant problems, monitors performance, and performs upgrades to hardware and software as required, reporting patterns/trends in equipment problems to the IT Manager.
• Installs and configures new and/or updates computer hardware components and client software and maintains assignments through an asset management system.
• Supports, monitors, and maintains agency network platforms and networking related software in a Windows environment including AD, DHCP, GPO, DNS, and certificate management.
• Updates and tests ongoing security improvements including regular and timely operating system patches, security patches and other applications.
• Actively protects agency information technology assets and infrastructure from external or internal threats by continued monitoring of network activity.
• Performs regular inventory checks on all asset tagged equipment and maintains stock levels for untagged peripherals.
• Oversees printer toner inventory and engages the vendor when replacements or tech support is needed.
• Provides training to staff by both one-on-one sessions as well as classroom sessions.
• Creates, changes, and deletes user accounts per request.
• Works with the MSP to support the repair and recover from hardware or software failures. Coordinates and communicates with impacted constituencies.
• Creates and maintains process and break/fix documentation within an internal knowledgebase.
• Configures, customizes, and integrates software applications and systems.
• Trains users and provides ongoing support and technical assistance.
• Develops and maintains technical documentation, including system architecture, designs, and manuals.
• Conducts research and keeps abreast on emerging technologies and recommends innovative solutions; tests and evaluates new technologies.

Requirements

• Systems Analyst I requires at least one year of IT desktop support experience; Systems Analyst II requires three to five years of progressively responsible systems or network experience; Systems Analyst III requires five or more years of concentrated systems or network experience.
• Associate's degree required for Systems Analyst I; bachelor's degree required for Systems Analyst II and III in Computer Science, Information Services, or a related field.