Communications Associate

Wcroads; Ann Arbor (MI); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Medical insurance starts day one

40 hours annual leave upon hire

Dental and vision insurance

Defined benefit pension

13 paid holidays

Health care savings program

Tuition reimbursement

Short-term disability insurance

Longer-term disability insurance

Employer paid life insurance

Job summary

Washtenaw County Road Commission (WCRC) in Michigan is seeking a Communications Associate to coordinate day-to-day internal and external communications across WCRC channels.

The role supports the communications team by drafting advisories, organizing public meetings, and updating project information on web pages and social platforms. The position emphasizes customer service and community engagement.

Qualifications

• Position requires at least an associate degree in English, journalism, communications, public relations, political science, related field or equivalent.
• Two years of administrative support and/or communications experience.

Responsibilities

• Manages day-to-day road work communications including drafting and emailing road advisories, compiling weekly road work schedule, updating web pages.
• Coordinates with engineering and operations on construction project communications, planning public meetings, drafting and mailing letters to impacted residents, updating project web pages, hosting meetings, and assisting with video editing.
• Collaborates with departments to update postings on social media platforms (Facebook, LinkedIn, Twitter).
• Provides front-line customer service—answering calls, greeting visitors, monitoring email, sorting mail, and operating two-way radio.
• Monitors service request system daily, enters requests, follows up with citizens, and assists/train coworkers.
• Assists communications manager to implement strategic plan to advance WCRC brand and awareness.
• Coordinates WCRC participation in community events like paint-a-plow, big truck events and parades.

Skills

Administrative support

Communications

Education

Associate degree in English/Journalism/Communications/PR/Related field

Job description

Washtenaw County Road Commission (WCRC) is seeking qualified applicants for the position of Communicates Associate. An employee in this position coordinates the day-to-day internal and external communications on WCRC channels.

WHAT WE OFFER

When working for WCRC you're taking on more than a job. A career in the public sector gives you a chance to truly serve the community in a meaningful way. WCRC offers stability, work-life balance, a quality work environment, as well as a comprehensive benefits package.

Benefits

• Medical insurance that starts on your first day
• 40 hours of annual leave immediately upon hire
• Dental and vision insurance
• Defined benefit pension
• 13 paid holidays
• Medical and dependent flexible spending accounts
• Tuition reimbursement
• Short-term and longer-term disability insurance
• Health care savings program
• Employer paid life insurance

Schedule

• Winter schedule: Monday through Friday, 7 a.m. to 3:30 p.m.
• Summer schedule: Monday through Thursday, 6 a.m. to 4:30 p.m. with potential for overtime.

ESSENTIAL DUTIES AND FUNCTIONS

The job duties listed are typical examples of the work performed by an employee in this position. These examples do not include all the duties which the employee may be expected to perform.

• Manages day-to-day road work communications including drafting and emailing road advisories, compiling weekly road work schedule, updating web pages.
• Coordinates with the engineering and operations departments on construction project communications including planning public meetings, drafting and mailing letters/postcards to impacted residents, updating project web pages, hosting/attending virtual/in-person public meetings, etc. Provides assistance with video editing for these events.
• Collaborates with WCRC departments to develop and update postings on various social media platforms including Facebook, LinkedIn and Twitter.
• Provides front-line customer service support for the organization including answering calls from the road commission's main line, greeting visitors to WCRC's lobby, monitoring WCRC's general email inbox, sorting incoming mail, operating two-way radio to communicate with field staff, etc.
• Monitors WCRC's service request system daily, including entering service requests, following up with citizens as needed, assisting/training co-workers, etc.
• Assists the communications manager to implement a strategic communication plan to advance WCRC brand identity and broaden awareness of its programs, priorities and accomplishments.
• Coordinates WCRC's participation in various community events including paint-a-plow, big truck events and parades.

REQUIREMENTS

• Position of at least an associate degree in English, journalism, communications, public relations, political science, related field or its equivalent.
• Two years of administrative support and/or communications.