Systems Analysis Supervisor

California Franchise Tax Board; Sacramento (CA); Hybrid; USD 8,600 - 12,000; Full time

Benefits offered by this job

Hybrid work

Job summary

California Franchise Tax Board is seeking an Information Technology Supervisor II to lead a team of Analysts supporting essential tax systems. You will coordinate with business and technology partners to ensure system functionality, data processes, and service quality across Taxpayer Folder and ENS applications.

The role requires strong leadership, collaboration, and the ability to manage multiple priorities in a hybrid telework environment based in Sacramento County.

Qualifications

• Experience supervising systems analysis teams that support enterprise-wide applications and delivering services within the Software Engineering domain.
• Proven ability to establish, document, and enforce communication roles, standards, procedures, policies, and guidelines and monitor compliance with approved processes
• Demonstrated skill in prioritizing and coordinating work across Technology Services Division (TSD) teams and business areas; adept at managing multiple workloads and deliverables while setting clear expectations
• Demonstrated ability to interface effectively with Development teams (e.g., Applications Development), QA and Release management during for release planning
• Customer service orientation with business partners, including partnering to identify and resolve application, system, and process issues to meet customer needs
• Ability to develop and present alternatives and recommendations to management based on sound analysis and logical reasoning
• Experience representing a bureau/department on cross functional teams with divisional, departmental, and/or statewide impact; strong consensus building and cooperation skills
• Workforce planning and people leadership: setting goals and objectives, evaluating performance, recruiting skilled staff, building training plans, and developing staff to maintain required skill sets
• Adaptability to evolving IT environments and willingness to support the section manager and peers as needed (including acting as back up), thriving amid changing priorities

Responsibilities

• Lead a team of Business and Systems Analysts to support the Taxpayer Folder and ENS applications.
• Coordinate work across Technology Services Division teams and business partners.
• Ensure system functionality, data processes, and application behavior meet departmental needs.
• Represent ETSB in meetings, provide guidance on system and data administration.
• Recruit, evaluate, and develop staff; manage staffing levels and training plans.

Skills

Team leadership

Stakeholder collaboration

Requirements analysis

Cross-functional coordination

Release planning liaison

Job description

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

Job Description And Duties

Are you seeking a dynamic leadership role that combines systems analysis, team development, and collaboration across business and technology partners? The Enterprise Tax Systems Bureau (ETSB) is looking for an engaged and motivated Information Technology Supervisor II to lead a team of Business and Systems Analysts who provide critical support for Franchise Tax Board's (FTB’s) Taxpayer Folder and Enterprise Noticing Services (ENS) applications. Under the general direction of the IT Manager I, the Supervisor independently plans, organizes, and directs the work of the analyst team to ensure system functionality, application behavior, and data processes meet departmental needs.

The Supervisor establishes communication standards, defines roles and responsibilities, reinforces procedures, and monitors compliance with approved processes to maintain consistent, high-quality system support. This position plays a key role in coordinating work across Technology Services Division teams, business partners, and other stakeholders. The Supervisor ensures analysts collaborate effectively with business users, developers, QA staff, and technical groups to resolve issues, clarify requirements, and support enhancements for Taxpayer Folder, ENS, and related enterprise systems.

The Systems Analysis Supervisor also represents ETSB in divisional and departmental meetings, providing insight, recommendations, and subject-matter guidance on system and data administration needs. The Supervisor develops team goals and objectives, evaluates performance, determines staffing levels, recruits skilled talent, and ensures training plans support evolving business and technology requirements. The role also participates on special project teams with divisional, departmental, and statewide impact, contributes to estimates for business and resource planning, and fosters a cooperative, professional, and inclusive environment aligned with FTB’s core competencies and values.

Work is performed in support of FTB’s mission to serve taxpayers and deliver high-quality services. The Supervisor promotes strong working relationships, encourages staff development, and supports operational needs. The position provides services within the IT domain of Software Engineering and plays a vital role in maintaining the effectiveness and efficiency of FTB’s enterprise systems and programs.

You will find additional information about the job in the Duty Statement.

Additional Positions May Become Available (RPA 2627-00512)

Position Details

Job Code #: JC-532161

Position #(s): 564-235-1404-XXX

Working Title: Systems Analysis Supervisor

Classification: INFORMATION TECHNOLOGY SUPERVISOR II

Salary: $8,625.00 - $11,557.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

Desirable Qualifications

• Experience supervising systems analysis teams that support enterprise-wide applications and delivering services within the Software Engineering domain
• Proven ability to establish, document, and enforce communication roles, standards, procedures, policies, and guidelines and monitor compliance with approved processes
• Demonstrated skill in prioritizing and coordinating work across Technology Services Division (TSD) teams and business areas; adept at managing multiple workloads and deliverables while setting clear expectations
• Demonstrated ability to interface effectively with Development teams (e.g., Applications Development), QA and Release management during for release planning
• Customer service orientation with business partners, including partnering to identify and resolve application, system, and process issues to meet customer needs
• Ability to develop and present alternatives and recommendations to management based on sound analysis and logical reasoning
• Experience representing a bureau/department on cross functional teams with divisional, departmental, and/or statewide impact; strong consensus building and cooperation skills
• Workforce planning and people leadership: setting goals and objectives, evaluating performance, recruiting skilled staff, building training plans, and developing staff to maintain required skill sets
• Adaptability to evolving IT environments and willingness to support the section manager and peers as needed (including acting as back up), thriving amid changing priorities

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov

Human Resources Contact:

Classification & Hiring Unit
[phone]

Hiring Unit Contact:

Piyush Narain /IT Workforce
[phone]
[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Reasonable Accommodation Unit
[phone]
[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 9/25/2026