Clerical Support

California Franchise Tax Board; Sacramento (CA); On-site; USD 35,000 - 54,000; Full time

Job summary

The California Franchise Tax Board in Sacramento is seeking a Clerical Support role within the Audit Budget, Administration and Protest Bureau. The position supports professional staff by handling electronic and physical correspondence, maintaining records, updating procedures, and performing special tasks.

This permanent, full-time role falls under the TAX PROGRAM ASSISTANT classification, with in-office telework.

Qualifications

• Proficiency in PC and Microsoft Office applications (Word, Excel, Outlook).
• Strong written and verbal communication skills.
• Ability to work cooperatively with staff at all levels.
• Working knowledge of Taxpayer Folder (TPF) or Case Management (CM).
• Ability to understand and apply policies and procedures.
• Ability to shift priorities to meet goals.
• Ability to work independently.
• Excellent attendance.

Responsibilities

• Process electronic correspondence and manage mail flow.
• Receive, review, mail, distribute and scan physical correspondence.
• Maintain records for the Audit Division.
• Update procedures as needed.
• Complete special assignments as required.

Skills

MS Office

Communication

Teamwork

Tax systems

Policies

Prioritization

Independent work

Attendance

TI/BETS systems

Tools

Microsoft Office

TI/BETS systems

TPF/CM systems

Job description

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

Under supervision of the Tax Program Supervisor, Audit Business Support (ABS) Messenger Supervisor and within the Audit Budget, Administration and Protest (ASAP) Bureau, the incumbent performs a variety of specialized clerical tasks in support of professional staff. The incumbent is responsible to complete any of the following duties but not limited to processing electronic correspondence, receiving, reviewing, mailing, distributing and scanning physical correspondence, maintaining records for the Audit Division, updating procedures, and completing special assignments as needed.

As an organization that serves the Audit Division, ABS provides program specific technical, production, and administrative support and is responsible for a number of highly sensitive as well as high volume workloads. On occasion, ABS also assists other Divisions and the enterprise as a whole with various projects.

Position(s) is located in the following office location:

• Sacramento (Central)

Additional positions may become available (RPA 2627-00018, RPA 2627-00019, and RPA 2627-00020).

You will find additional information about the job in the Duty Statement.

Position Details

Job Code #: JC-525926

Position #(s): 564-389-1474-XXX

Working Title: Clerical Support

Classification: TAX PROGRAM ASSISTANT

$3,167.00 - $3,967.00 A

$3,546.00 - $4,439.00 B

$3,899.00 - $4,880.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: In Office

Job Type: Permanent, Full Time

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements".

• Working knowledge and experience using PC and Microsoft Office Applications (Word, Excel, and Outlook)
• Ability to communicate effectively and have strong written/verbal communication skills
• Ability to maintain cooperative working relationships with others at all levels
• Working knowledge of Taxpayer Folder (TPF), Case Management (CM), or other related systems
• Ability to understand and apply policies and procedures while performing duties
• Ability to shift priorities and/or workloads in order to achieve operational and/or program goals
• Ability to work independently
• Excellent work ethic and attendance
• Working knowledge of Taxpayer Information (TI) and Business Entities Tax Systems (BETS), or other related systems

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov

Human Resources Contact:

Classification & Hiring

[phone]

Hiring Unit Contact:

Elizabeth Rodrick

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Office

[phone]

[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 9/25/2026