Systems Administrator - Uptime & End-User Champion

Seed; Texas; On-site; USD 42,000 - 70,000; Full time

Job summary

Seed Company seeks an IT professional to keep technology and all end-users, internal and external, working with uptime and minimal interruptions. You will respond quickly to staff and deliver outstanding customer service as the face of the organization’s technology services.

Responsibilities include implementing ITIL best practices, supporting Microsoft 365, SharePoint, and Google Workspace, cloud services, and end-user support across Mac and Windows.

Qualifications

• BS in Computer Science or related field.
• 3-5 years experience in IT / Help Desk.
• Experience with Mac, Windows, iOS and A/V technologies.
• Experience supporting Meraki/Cisco network infrastructure.
• Strong customer service and communication skills.
• Bonus points for ITIL, AWS, CCNA, CompTIA Network+ certifications.

Responsibilities

• Implement and execute Seed Company defined ITIL best practices.
• Administer and support Microsoft 365, SharePoint, and Google Workspace environments.
• Support cloud-based services and on-prem solutions.
• Provide end-user support for Mac and Windows environments.
• Resolve hardware, software, network, licensing, access, and permissions issues.
• Maintain documentation and knowledge-base of solutions.

Skills

3-5 years experience

Customer service mindset

Strong communication

Education

BS in Computer Science or related field

Tools

Meraki/Cisco network infrastructure

Mac/Windows/iOS environments

A/V technology

Job description

Seed Company seeks an IT professional to keep technology and all end-users, internal and external, working with uptime and minimal interruptions. You will respond quickly to staff and deliver outstanding customer service as the face of the organization’s technology services.

Responsibilities include implementing ITIL best practices, supporting Microsoft 365, SharePoint, and Google Workspace, cloud services, and end-user support across Mac and Windows.