Systems Administrator

The Seed Company; Arlington (TX); On-site; USD 70,000 - 73,000; Full time

Job summary

The Seed Company is seeking a Systems Administrator in Arlington, TX to keep technology running with high uptime and excellent end-user support. You will implement ITIL practices, manage Microsoft 365, SharePoint, and G-Suite environments, and maintain cloud-based and on-prem systems while supporting both office and remote staff.

Ideal candidates have a BS in CS or related field and 3–5 years of experience, with strong troubleshooting skills across Mac, Windows, iOS, and A/V tech, plus

Qualifications

• BS in Computer Science or related field preferred.
• 3–5 years of experience in IT/admin roles.
• Experience with Mac, Windows, iOS, and A/V tech is required.
• Experience supporting Meraki/Cisco network infrastructure is preferred.
• Strong problem-solving and customer-service orientation.

Responsibilities

• Implement and enforce Seed Company ITIL best practices.
• Administer Microsoft 365, SharePoint, and G Suite environments.
• Maintain cloud-based services and on-prem systems with patches and device management.
• Provide end-user support for Seed Company products and third-party services.
• Support office and remote staff across Mac and Windows ecosystems.

Skills

Mac/Windows/iOS/A/V tech

Meraki/Cisco network infra

End-user troubleshooting

Customer service

Education

BS in Computer Science or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Systems Administrator

Information Technology Full Time Arlington, TX, US

3 days ago Requisition ID: 1548

Salary Range: $70,000.00 To $73,000.00 Annually

SCOPE:

The purpose of this role is to keep technology and all end-users, internal and external, working with as much uptime as possible, and with minimal interruptions from technology issues. In the event of a technical issue, the candidate responds quickly and effectively to all staff with amazing customer service. This role is the face of the organization’s technology services to the customer.

ESSENTIAL FUNCTIONS:

• Implement and execute Seed Company defined ITIL best practices
• Administer and support the organization’s collaboration tools including but not limited to the Microsoft 365 suite, Sharepoint, and G-Suite environments
• Support, maintain, and administer the organization’s cloud-based services.
• Support office and remote staff in a Mac and Windows environment
• Provide technical solutions for hardware, software, network, licensing, access, and permissions issues for end users
• Be available to respond quickly and effectively to the needs of the business
• Resolve hardware, software and system issues, escalating to technical lead as necessary. Handle intake of HelpDesk requests and provide technical support for all troubleshooting issues.
• Maintain documentation and knowledge-base of known solutions. Leverage artificial intelligence and self-support capabilities of HelpDesk tools.
• Maintain SaaS and on-prem systems, including updates, security patches and device management solutions (JAMF and Intune)
• Perform network infrastructure troubleshooting (Meraki switches, wireless access points, and AWS instances and VPC)
• Install, maintain, and support office technology in conference rooms, office visuals, web meetings, telephony, and A/V
• Provide end user A/V support during critical meetings and webinars as needed
• Provision laptops and ensure internet/power connectivity to support Seed Company staff
• Work with team members to ensure documentation is accurate and simple.
• Provide end-user support for Seed Company developed products and 3rd party products and services.

SUPERVISORY RESPONSIBILITY:

• No supervision requirements.

OTHER DUTIES:

• Provide input to help influence ITIL best practices.
• Attend and participate in a variety of meetings and task force groups as directed and maintain required level of knowledge pertaining to operating procedures, requirements, processes and policies.
• Lead and or participate in projects or task force groups which focus on issues having organization wide impact.
• Perform or assist with any assignments as required or directed.

WORK ENVIRONMENT:

This job operates in a professional office environment.

PHYSICAL DEMANDS:

Occasionally picking up computer systems of up to 10 lbs.

QUALIFICATIONS:

• Strong faith in Jesus Christ as Savior; God honoring lifestyle.
• Passion for the Word of God and provision of the Word for every people group.
• Championing Seed Company’s vision, mission, and values.
• BS in Computer Science or related field and 3-5 years experience
• Affable personality with a desire to help customers with their needs
• Prior experience with Mac, Windows, iOS, and A/V technology
• Experience supporting Meraki/Cisco network infrastructure
• Experience with troubleshooting end-user technology issues quickly and effectively
• Strong understanding of technology trends and ability to apply at Seed Company
• Build relationships with IT vendors to ensure excellent level of service
• Bonus points for certifications: ITIL Service Management, AWS Certifications, Cisco CCNA, CompTIA Network+