Systems Administrator II - EHRA

nc; North Carolina; Hybrid; USD 91,000 - 111,000; Full time

Job summary

The North Carolina Department of Information Technology (NCDIT) is hiring a Systems Administrator II (NS) to administer, configure, and enhance the ServiceNow platform across ITSM and enterprise workflows.

This EHRA statutory exempt role may allow hybrid remote work with weekly on-site requirements. You will collaborate with business stakeholders and technical teams to deliver secure, scalable solutions and drive modernization through automation.

Qualifications

• Hands-on ServiceNow platform administration and development.
• Experience configuring ITSM workflows and ITOM modules.
• Strong troubleshooting and integration skills with enterprise systems.

Responsibilities

• Administer, configure, maintain, and enhance the ServiceNow platform, ensuring stability and security.
• Develop and maintain workflows, business rules, client scripts, UI policies, forms, and custom apps.
• Support ServiceNow ITSM, Customer Workflows, and Employee Workflows modules.
• Collaborate with stakeholders to gather requirements and translate needs into solutions.
• Develop and maintain integrations between ServiceNow and other systems using REST APIs and IntegrationHub.
• Troubleshoot platform issues and implement corrective actions for reliable service.

Skills

ServiceNow admin

Workflow automation

REST APIs

ITSM knowledge

Stakeholder comms

Tools

ServiceNow

IntegrationHub

REST API

Job description

Agency

Department of Information Technology
Division
DIT Transportation
Job Classification Title
Systems Administrator II (NS)
Position Number
60015197
Grade
DT09

About Us

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT's mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

Description of Work

Recruitment Range: Up to $100,690

The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act

This position may be eligible for hybrid remote work in accordance with state policy and the agency's remote work program but does require weekly onsite work. Any telework will be under the conditions of the state Teleworking Program Policy and the employer may end any teleworking arrangement at any time in the employer's sole discretion.

Are you ready to take the next step in your career?

We currently have an opening for a Systems Administrator II

The Systems Administrator II is responsible for administering, configuring, maintaining, and enhancing the agency's ServiceNow platform to support enterprise-wide business operations and digital transformation initiatives. Demonstrated hands‑on ServiceNow experience is required to successfully perform the duties of this position, including platform administration, application development, workflow automation, integrations, and troubleshooting. The position works closely with business stakeholders, technical teams, and agency leadership to deliver secure, reliable, scalable, and user‑focused technology solutions that improve operational efficiency and service delivery.

Key Responsibilities

• Administer, configure, maintain, and enhance the ServiceNow platform, ensuring stability, performance, security, and alignment with agency requirements
• Apply demonstrated ServiceNow experience to develop, configure, and maintain workflows, business rules, client scripts, UI policies, forms, and custom applications
• Support ServiceNow modules and capabilities across IT Service Management (ITSM), Customer Workflows, Employee Workflows, and other enterprise workflow solutions
• Collaborate with business stakeholders to gather requirements, analyze business processes, and translate operational needs into effective ServiceNow solutions
• Develop and maintain integrations between ServiceNow and other enterprise systems using REST APIs, IntegrationHub, and related integration technologies
• Troubleshoot complex platform issues, investigate root causes, and implement corrective actions to ensure reliable service delivery
• Manage platform enhancements, upgrades, patches, update sets, deployments, and testing in accordance with established change management and governance practices
• Implement and maintain platform security controls, access permissions, data integrity standards, and technical documentation
• Evaluate emerging ServiceNow capabilities, including automation and artificial intelligence, to identify opportunities for modernization and improved customer and employee experiences
• Provide technical guidance, knowledge transfer, and ongoing support to agency personnel while promoting ServiceNow development standards, platform governance, and continuous improvement

About the Division

The Business Services unit leads and directs all ServiceNow, Change Management, and end‑user cloud SaaS applications for NCDOT. This unit also is responsible for providing Service Delivery to its customers through multiple channels. Responsibilities include application development and maintenance, report administration, and server/system architecture and maintenance for the NCDOT infrastructure. The Business Services team employs management, architects, application developers, business analysts, system administrators, and subject matter experts to meet the growing business and technological needs of NCDOT departments and external users.

The ServiceNow Technology Workflows, Cloud SaaS‑Built Customer Solutions and Tier 3 Support section within Business Services provides operational support for the ServiceNow Platform, in addition to implementing and maintaining Technology Workflows applications (ITSM, ITOM, ITAM, SPM). This section is also responsible for implementing and supporting cloud SaaS‑built applications, as well as provide Tier 3 end‑user support for all employees of NCDOT.

Knowledge Skills and Abilities/Management Preferences

The following Management Preferences are not required, but applicants that possess these skills are preferred:

• ServiceNow Certified System Administrator (CSA) certification and/or rele