Systems Administrator I — Hybrid MSP, Growth & Impact

Ntiva, Inc.; Leawood (KS); Hybrid; USD 50,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401k + company-matched contributions

Group Life and AD&D coverage

Short-Term and Long-Term Disability

HSA Options / PPO Options

Employee Assistance Program

Education Reimbursement Program

Employee Referral Bonus

Promotion tracks

Job summary

Ntiva, Inc. is seeking a Systems Administrator I to deliver day-to-day IT support for clients, handling tickets within defined SLAs and preventing escalations. The role focuses on fast-paced, hands-on problem solving and proactive care across Microsoft platforms and network equipment.

The position requires 2–3 years of Help Desk experience, hybrid work in Kansas City area, travel to client sites, and strong organizational skills with security-minded practices. A valid driver's license is needed.

Qualifications

• 2-3 years Help Desk experience.
• Experience supporting, administration and troubleshooting Microsoft Desktop and Server OS and applications.
• Familiarity with network hardware (Firewalls, Managed Switches, WAPs).
• Demonstrated knowledge of MS Exchange and Office365 and related email technology.
• Navigate Hyper-V console to troubleshoot storage and availability issues in regard to virtual machines.
• Provide escalation support.
• Identify imminent failures and elevate as needed.
• Vendor access accounts following security best practices.
• Create limited domain user accounts and delegating local server administration as needed.
• Provide a secure remote access method as appropriate.
• Apply, filter group policies by item level and security groups.
• Audit and implement "need to know" permission/access control.
• Use security groups effectively (avoid default Domain Users).
• Knowledge of at least one cloud platform and how to navigate its console.
• Identify misconfigured services or apps and escalate as needed.
• Review, refine and create SOPs.
• User creation/departures.
• VOIP phone support.
• Apple Mac OSX support.

Responsibilities

• Accept overflow of incoming client calls. Provide service or route as needed.
• Follow processes and procedures for movement of client service requests within and out of the department
• Recognize opportunities and update infrastructure documentation
• Service request ownership
• Conduct root-cause analysis for recurring problems
• Recognize lapses in system requirements, processes, and design specs according to needs, security/compliance policy, and industry trends
• Perform software upgrades
• Troubleshoot client issues, find root cause and resolve
• Knowledge of and adherence to industry security best practices
• Provide technical leadership both internally and externally
• Use client reports as starting point, find evidence then perform root cause analyses
• Work within the parameters of the position regarding time invested in resolving client requests

Skills

Help Desk

Microsoft Desktop & Server

Networking knowledge

MS Exchange & Office365

Hyper-V

Security best practices

Cloud platforms

SOP creation

VOIP support

Mac OSX support

Tools

Hyper-V Console

Office 365 Admin

Firewalls

Job description

Ntiva, Inc. is seeking a Systems Administrator I to deliver day-to-day IT support for clients, handling tickets within defined SLAs and preventing escalations. The role focuses on fast-paced, hands-on problem solving and proactive care across Microsoft platforms and network equipment.

The position requires 2–3 years of Help Desk experience, hybrid work in Kansas City area, travel to client sites, and strong organizational skills with security-minded practices. A valid driver's license is needed.