Hybrid Systems Administrator I — Remote & Onsite Support

Ntiva Branding; Leawood (KS); Hybrid; USD 50,000 - 64,000; Full time

Job summary

Ntiva Branding in Kansas City is looking for a Systems Administrator I to handle day-to-day client support tickets and ensure fast, first-touch resolutions. You will work in a fast-paced MSP environment with emphasis on service quality and minimizing escalations.

The role is hybrid: 70% remote and 30% onsite with clients. A valid driver's license is required as travel to client sites may be needed up to 1.5 hours away. Opportunities for growth and collaboration with top talent are available.

Qualifications

• 2-3 years Help Desk experience.
• Experience with Microsoft Desktop/Server OS and apps.
• Familiarity with firewalls, switches, and WAPs.
• MS Exchange and Office 365 knowledge.
• Hyper-V for VM storage/availability troubleshooting.
• Ability to provide escalation support and SOPs.

Responsibilities

• Handle overflow of client calls and route as needed.
• Follow processes for movement of client service requests.
• Update infrastructure documentation and ownership of service requests.
• Conduct root-cause analysis for recurring problems.
• Identify misconfigurations and expand as needed.
• Perform software upgrades and troubleshoot issues.
• Adhere to security best practices and policies.
• Provide technical leadership internally and externally.
• Use reports to perform root-cause analyses.

Skills

Help Desk

Microsoft OS

Office 365

Exchange

Hyper-V

Security best practices

Escalation support

Network hardware

Job description

Ntiva Branding in Kansas City is looking for a Systems Administrator I to handle day-to-day client support tickets and ensure fast, first-touch resolutions. You will work in a fast-paced MSP environment with emphasis on service quality and minimizing escalations.

The role is hybrid: 70% remote and 30% onsite with clients. A valid driver's license is required as travel to client sites may be needed up to 1.5 hours away. Opportunities for growth and collaboration with top talent are available.