Cards & ATM Specialist I

Bankers Trust Company; Des Moines (IA); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Generous PTO

401(k) plan with company match

Tuition assistance

Company paid life insurance

Lifestyle Accounts

Team Member Banking

Job summary

Bankers Trust Company is seeking a Cards & ATM Specialist I to support the Cards & ATM team, including extensive knowledge of Reg E. You will handle ATM/card processing, fraud alerts, tokenization, and related disputes while assisting customers via phone and system support.

The role requires 2–3 years of bank operations experience and offers a hybrid schedule with competitive benefits, a base salary range, and eligibility for annual bonuses.

Qualifications

• Understanding of network and payment processing flows.
• Organizational skills and multitasking ability.
• Excellent verbal and written communications skills.
• Proficiency with Excel, Word, PowerPoint, Outlook.

Responsibilities

• Process daily balancing for GL and deposit accounts related to card settlement and ATM activity.
• Handle card adjustments, corrections, and maintenance requests.
• Open and process ATM, card, and wallet disputes per Reg E requirements.
• Support new credit card accounts and processing on EzBusiness/EzCard systems.
• Monitor mobile wallet notifications, EMV, and tokenization inquiries.
• Monitor card fraud alerts and assist customers with troubleshooting.
• Perform month-end procedures, reconciliations, reports, and filing.

Skills

Network payments

Organizational skills

Multitasking

Verbal & written communication

Microsoft Office

Attention to detail

Analytical abilities

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Cards & ATM Specialist I

Regular Full-Time Des Moines, IA, US

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record.

Job Summary:

The Cards & ATM Specialist positions provide support as it pertains to the Cards & ATM team including extensive knowledge of Reg E. This position is responsible for the processing and support of ATMs, credit/debit/prepaid cards, Falcon fraud alerts, mobile wallets/tokenization, and disputes. Other duties include answering internal and external phone calls and reconciling miscellaneous GL and deposit accounts.

Primary Functions and/or Responsibilities:

• Process daily balancing and reconciliations for various General Ledger and deposit accounts related to Credit/Debit/Prepaid card settlement, ATM deposits and ATM terminal activity
• Process Credit, Debit and Prepaid card adjustments, corrections, and maintenance requests
• Open, monitor, and process ATM, Credit/Debit/Prepaid card and MyPayCard Bill Pay disputes within Network and Reg E requirements
• Open, process and maintain new credit card accounts including providing support for Consumer and Commercial customers on EzBusiness and EzCard systems, processing credit card payments, address changes
• Process and provide support for various mobile wallet notifications, EMV inquiries and tokenization inquiries
• Monitor and process card fraud alerts
• Answer internal and external phone calls, provide customer support for all functions processed by the Card and ATM team, and assist customers with any troubleshooting issues they may experience
• Process other miscellaneous functions, including various month end procedures, reconcilements, reports, scanning and filing
• Must keep current and be highly knowledgeable of the Rules and Regulations regarding the processing of card and ATM transactions, including but not limited to Regulation E, Regulation Z, Consumer Financial Protection Bureau, Visa Operating Rules, Shazam Operating Rules, MoneyPass Operating Rules, AllPoint Operating Rules, etc.

Education and/or Experience:

• 2 – 3 years of prior bank operations experience or an equivalent combination of education required

Specific Skills, Knowledge & Abilities:

• Understanding of Network and payment processing flows
• Organizational skills
• Multitasking abilities
• Excellent verbal and written communications skills
• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Strong attention to detail
• Analytical and problem-solving skills

Hiring Salary Range

The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate’s prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range:$23.00 - $26.00 plus Annual Bonus

• Group Health, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• 401(k) plan with lucrative company match
• Tuition assistance
• Company Paid Life Insurance
• Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
• Team Member Banking - a suite of products and services with special benefits for employees

Hybrid Eligibility:Position may be eligible for a hybrid work schedule (requiring some days in the office each week).

EQUAL OPPORTUNITY EMPLOYER

“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”