Systems Administrator Associate

Indiana; Indianapolis (IN); On-site; USD 48,000 - 64,000; Full time

Job summary

The Indiana Office of Technology seeks a Systems Administrator Associate to support Identity and Access Management (IAM) infrastructure. You will respond to and resolve support tickets, configure IAM technologies, and troubleshoot issues to maintain secure access across state agencies.

Joining the team involves implementing small projects and assisting senior staff with upgrades and maintenance to improve security and efficiency.

Qualifications

• Bachelor's degree in Computer Technology or related field with 1+ year of experience, or High School Diploma with 3+ years of experience
• Moderate knowledge of information technology systems and infrastructure
• Ability to solve problems effectively with direction from higher-level IT staff
• Effective communication skills
• Knowledge of policies, standards, procedures, and techniques related to IT systems

Responsibilities

• Respond to and resolve support tickets related to IAM infrastructure
• Configure IAM technologies
• Troubleshoot technical issues
• Implement small projects
• Assist senior staff with system upgrades and maintenance to enhance security and efficiency across state agencies

Skills

Analytical thinking

Communication skills

Troubleshooting

Education

Bachelor's degree in Computer Technology or related field

High School Diploma with 3+ years of experience

Job description

The Systems Administrator Associate supports the Indiana Office of Technology by responding to and resolving support tickets related to Identity and Access Management infrastructure. The role involves configuring IAM technologies, troubleshooting technical issues, implementing small projects, and assisting senior staff with system upgrades and maintenance to enhance security and efficiency across state agencies.

Key qualifications:

• Bachelor's degree in Computer Technology or related field with 1+ year of experience, or High School Diploma with 3+ years of experience
• Moderate knowledge of information technology systems and infrastructure
• Ability to solve problems effectively with direction from higher-level IT staff
• Effective communication skills
• Knowledge of policies, standards, procedures, and techniques related to IT systems