System Administrator | 65580619642

somewhere; United States; Remote; USD 41,000 - 62,000; Full time

Job summary

Systems Administrator II role offering remote work in SA/LatAm. Responsibilities include triaging and resolving tickets, communicating clearly with clients, and collaborating with teams to resolve server, network, and PC issues.

Candidates should be versed in Windows Server, AD, and security practices, with MSP/RMM tooling experience and a customer-service mindset. The position is hourly non-exempt, with potential overtime; typical schedule aligns with business hours, and must track hours worked

Qualifications

• Candidates must have experience supporting LAN/WAN environments.
• Strong knowledge of DHCP, DNS and TCP/IP fundamentals.
• Experience with Office 365, Azure, Active Directory and GPO.
• Understanding of Microsoft licensing programs.
• Proficiency with Windows Server 2012 or newer.
• Prior help desk or customer service experience.
• Experience with PSA and RMM tools and ticketing systems.
• Familiarity with Exchange and virtualization (VMware/Hyper-V).
• Knowledge of backup technologies and security practices.

Responsibilities

• Diagnose and resolve support tickets via phone, email or chat.
• Provide quality customer service and clear communication.
• Inform clients about progress of requests and incidents.
• Collaborate with internal teams to resolve issues.
• Assess issues and provide effective solutions.
• Own tickets and client interactions from start to finish.
• Respond to alerts and tickets from monitoring systems.
• Document resolutions and update procedures as needed.
• Escalate complex problems to Tier III when required.

Skills

LAN/WAN environments

DHCP DNS

Office365/Azure/Active Directory/GPO

MS Licensing knowledge

Windows Server 2012+

Help desk/customer service

PSA/RMM tools

DNS/DHCP TCP/IP

Microsoft Exchange

VMware/Hyper-V

Backup technologies

Security practices and policies

Education

Associate or Bachelor’s degree in IT

Tools

Office365

Azure

Active Directory

GPO

PSA

RMM

Veeam

Sophos

Ubiquiti

Job description

Position: Systems Administrator II

Location: Remote: SA/LatAm

Work Schedule: Monday–Friday schedule, with weekends off. 4 PM–12 AM Pacific

Salary: Market Related

POSITION OVERVIEW:

The Systems Administrator II is responsible for providing professional and clearly communicated technical support to our clients and vendors, and has proven experience troubleshooting problems ranging from server, network, and PC issues. Tier II is responsible for the installation, secure configuration, and support of client workstations, servers, networking, and storage platforms. Systems Administrators are highly motivated with the desire and drive to learn quickly. Candidates enjoy working in a fast-paced environment, with the ability to work independently or with a team.

This position generally works during normal business hours, Monday through Friday, 8:00am to 5:00pm; however, operational needs may require overtime or work outside of normal business hours. This position is classified as hourly/non-exempt, and the employee is required to accurately record all hours worked. Meal periods, rest periods, and overtime compensation will be provided in accordance with applicable laws and Company policy.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Diagnose and resolve support tickets that come in via phone, email or chat.
• Provide quality customer service in all forms of communication.
• Clearly communicate with clients in a professional and timely manner to keep them informed about the progress of their service requests and incidents.
• Collaborate with internal team members regarding resolutions to various client issues.
• Utilize experience and knowledge to assess issues and provide solutions.
• Take ownership of tickets and client interactions.
• Assist with responding to alerts and tickets from various monitoring systems.
• Document resolutions and update procedures that may be outdated.
• Report critical incidents or problems that become too complex for self-resolution.
• Escalate issues to Tier III when necessary.

REQUIRED SKILLS AND EXPERIENCE:

• LAN/WAN environments
• DHCP, DNS
• Office365/Azure/Active Directory/GPO
• Knowledge of MS Licensing programs
• Microsoft Windows Server 2012 and above
• Help desk or relevant customer service skills
• Experience with PSA and RMM tools
• Fundamental understanding of DNS, DHCP and TCP/IP
• Microsoft Exchange
• VMware/Hyper V
• Knowledge of backup technologies
• Knowledge of security practices and policies

Preferred Skills and Experience:

• Strong MSP or similar work experience
• Associate or Bachelor’s degree in a computer related field required. Relevant and significant industry experience may provide a substitute for education.
• Any Microsoft, Cisco, Security+ or other certifications
• Sophos Endpoint
• Sophos XG Firewall
• ITGlue
• ConnectWise
• Veeam Backup and Replication
• Ubiquiti
• RDS environments
• DUO