Systems Administrator

HR Services Brand; High Point (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Culp is seeking a skilled IT technician to support and improve its enterprise technology environment. The role focuses on administering Microsoft 365, Azure AD/Entra ID, Intune endpoint management, Defender ATP, Windows systems, and related platforms to enhance security, service, and end-user experience.

You will troubleshoot across the tech stack, gather requirements, test changes, and coordinate system upgrades while collaborating with IT and business teams. Some travel may be required.

Qualifications

• Demonstrated experience in an IT technician, systems administration, or enterprise support role.
• Hands-on experience with Microsoft 365, Azure AD/Entra ID, endpoint management, Windows Server and desktop operating systems.
• Working knowledge of networking, virtualization, storage, security, databases, and troubleshooting practices.
• Experience gathering requirements, testing changes, documenting systems, and supporting projects.
• Strong analytical, problem-solving, collaboration, and customer-service skills; ability to explain technical concepts in clear business terms.
• Familiarity with scripting, automation, AI-enabled tools, or process mapping is preferred.
• Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent relevant experience.
• Up to 25% local travel may be required. No direct reports.

Responsibilities

• Administer, maintain, and support systems including Microsoft 365, Azure AD/Entra ID, Intune endpoint management, Defender ATP, Windows systems, and other enterprise platforms.
• Manage helpdesk and infrastructure tickets generated by end users and various monitoring platforms.
• Troubleshoot issues across the technology stack including systems, networking, security appliances and software.
• Evaluate system performance, user feedback, and business requirements; recommend and implement practical technical solutions.
• Plan, test, document, and support system upgrades, hardware/software installations, integrations, and changes to legacy environments.
• Provide advanced end-user support and training; communicate technical information clearly to non-technical stakeholders.
• Assist with AI, automation, and process improvement initiatives; identify use cases, test solutions, document workflows, support adoption.
• Maintain technical documentation, functional specifications, project status, and knowledge resources.
• Coordinate assigned projects to meet scope, timeline, and quality expectations; participate in on-call rotation as required.

Skills

Microsoft 365

Azure AD/Entra ID

Endpoint management

Windows Server

Networking

Scripting/Automation

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Intune

Defender ATP

Azure AD

Windows Server

Job description

Supports and improves Culp's enterprise technology environment by analyzing business and user requirements, administering core systems, coordinating upgrades, and recommending secure, reliable solutions. This role partners with IT and business teams to improve service, efficiency, security and the end-user experience.

Position Responsibilities

• Administer, maintain, and support systems including but not limited to Microsoft 365, Azure AD/Entra ID, Intune endpoint management, Defender ATP, Windows systems, and other enterprise platforms.
• Manage helpdesk and infrastructure tickets generated by end users and various monitoring platforms.
• Ability to troubleshoot issues across the whole technology stack including systems, networking, security appliances and software.
• Evaluate system performance, user feedback, and business requirements; recommend and implement practical technical solutions.
• Plan, test, document, and support system upgrades, hardware/software installations, integrations, and changes to legacy environments.
• Provide advanced end-user support and training; communicate technical information clearly to non-technical stakeholders.
• Assist with AI, automation, and process improvement initiatives as directed, including identifying use cases, testing solutions, documenting workflows, and supporting adoption.
• Maintain technical documentation, functional specifications, project status, and knowledge resources.
• Coordinate assigned projects to meet scope, timeline, and quality expectations; participate in an on-call rotation as required.

Qualifications and Essential Skills

• Demonstrated experience in an IT technician, systems administration, or enterprise support role.
• Hands-on experience with Microsoft 365, Azure AD/Entra ID, endpoint management, Windows Server and desktop operating systems.
• Working knowledge of networking, virtualization, storage, security, databases, and troubleshooting practices.
• Experience gathering requirements, testing changes, documenting systems, and supporting projects.
• Strong analytical, problem-solving, collaboration, and customer-service skills; ability to explain technical concepts in clear business terms.
• Familiarity with scripting, automation, AI-enabled tools, or process mapping is preferred.
• Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent relevant experience.
• Up to 25% local travel may be required. No direct reports.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.