Systems Admin & Help Desk Tier III — Secret Clearance Eligible

D&G Support Services, LLC in; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k)

Bonus opportunities

Education reimbursement

Generous paid time off

Job summary

D&G Solutions seeks a Help Desk Analyst (Systems Administrator) to support the United States Transportation Command's IGC program at Scott Air Force Base, Illinois. On-site, with shift work, and the ability to obtain a DoD Secret clearance.

You will monitor production applications, troubleshoot incidents, provide user support, and collaborate with cross-functional teams to keep mission-critical logistics systems available for Defense users.

Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Data Science, Information Systems, Computer Science, or a related technical field.
• Or Bachelor's degree in any field plus one of these certifications: CompTIA Cloud+, SSCP, CompTIA Security+, GIAC Security Essentials (GSEC).
• Experience with PowerShell, Bash, or Python.
• Experience supporting enterprise technologies such as TCP/IP, DHCP, DNS, VPNs, VMware, Hyper-V, or KVM.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to obtain and maintain a DoD Secret security clearance.

Responsibilities

• Monitor, troubleshoot, and support IGC production applications via tickets, email, phone, and in-person requests.
• Diagnose and resolve hardware, software, application, and system issues promptly.
• Provide technical guidance and user support for application functionality and troubleshooting.
• Test and evaluate new technologies to improve systems and processes.
• Monitor system health and performance, producing reports and recommendations.
• Collaborate with developers, system admins, QA, and other stakeholders to resolve issues.
• Document incidents, resolutions, and system changes.
• Update internal IT procedures and knowledge base articles.
• Participate in system maintenance and process improvement efforts.
• Support additional technical and program requirements from the Program Manager.

Skills

PowerShell/Bash/Python

Enterprise IT techs

Analytical skills

Communication skills

DoD clearance eligibility

Education

Bachelor's degree in Information Technology, Cybersecurity, Data Science, Information Systems, Computer Science, or related field

Bachelor's degree in any field + one of the following certifications: CompTIA Cloud+, SSCP, CompTIA Security+, GIAC Security Essentials (GSEC)

Tools

Windows Server administration

Virtualization technologies

Enterprise networking concepts

Job description

D&G Solutions seeks a Help Desk Analyst (Systems Administrator) to support the United States Transportation Command's IGC program at Scott Air Force Base, Illinois. On-site, with shift work, and the ability to obtain a DoD Secret clearance.

You will monitor production applications, troubleshoot incidents, provide user support, and collaborate with cross-functional teams to keep mission-critical logistics systems available for Defense users.