Systems Admin & Help Desk Specialist (MS 365/Azure)

C.L. Smith, a Novvia Group Company; Maryland Heights (MO); On-site; USD 50,000 - 55,000; Full time

Job summary

The Novvia Group – Maryland Heights, MO is seeking an IT Systems Administrator / Help Desk Support to join our IT team. The role supports end users, maintains systems, and collaborates with our MSP on Microsoft 365 and Azure services.

You will gain exposure to FortiGate firewalls, ERP integrations, and cloud infrastructure while advancing your certifications and technical skills in a fast-paced environment.

Qualifications

• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or closely related field, or equivalent experience required
• 3-5 years of database, network administration, or system administration experience
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Experience with current Microsoft Server OS's
• Experience with Microsoft 365
• Experience with Microsoft Entra (Azure AD), Microsoft Endpoint Manager (Intune), Windows Autopilot, Azure AD Connect, Microsoft 365 SharePoint, Power Automate, and Microsoft Bookings
• Experience with PowerShell scripting
• Experience with full Microsoft 365 mail migrations
• Experience with building and configuring Microsoft Azure environments
• Experience with Microsoft Azure Virtual Server, Hyper V, and VMware virtualization
• Experience with troubleshooting, configuring, and supporting small to enterprise-level Active Directory environments

Responsibilities

• Manages, maintains, troubleshoots, and supports our corporate networks, servers, software, Cloud, and services
• Complete projects and tasks assigned by the Senior or Associate Director of IT
• Identifies problems and works within a structured problem management and resolution process to remediate them within established SLAs
• Identifies, documents, and troubleshoots computing issues to resolution and maintains user satisfaction
• Utilizes service-specific tools and technologies to deliver on-site user support services
• Updates ticket request information with accurate documentation of all activities conducted
• Participates in ongoing training and attainment of manufacturer certifications to further develop your technical skills
• Develops and maintains relationships with users that further develop our team's positive reputation through exceptional customer service
• Maintains relationships with vendor contacts that are beneficial to the company
• Develop personal skills to work individually efficiently and effectively and as a member of the Novvia IT team
• Identify trends and propose solutions that head off recurring and future issues
• Manages onboarding and offboarding of new end users via Microsoft 365 End Point Manager
• Troubleshoot SaaS (Microsoft 365 products, Epicor, etc..) issues as they arise
• Provide hands‑on presence to assist MSP in installing and upgrading computer components and software, managing virtual servers, and integrating automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues
• Provide documentation and technical specifications to IT document repository (IT Glue)
• Follow up on regular backup operations and work with MSP to implement appropriate processes for data protection, disaster recovery, and failover procedures
• Work with MSP as in‑house hands‑on technical expertise to augment helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved promptly with limited disruptions
• Provides end‑user software and hardware troubleshooting and support
• Ensures that requests and inquiries are resolved within the agreed‑upon time frames
• Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Maintains and repairs computer equipment or recommends purchase or repair if necessary
• Assists in the evaluation, testing, and recommendation of all hardware and software
• Maintains current knowledge of relevant technologies as assigned
• Read, understand, and utilize computer equipment and software manuals
• Learns and understands the process flow and relationships of ERP modules: financial, engineering, purchasing, inventory management, and manufacturing operations etc
• Works to expand their knowledge of ERP Systems including taking training where needed to enable proper administration and support of the system and become an in‑house SME (Subject Matter Expert) on the ERP System
• Assists with designing, building, testing and troubleshooting system changes
• Plans for and prepares system upgrades and enhancements
• Reviews updated inventory lists provided by MSP
• Keeps documentation up to date – network diagrams, IT maps etc.

Skills

PowerShell scripting

Active Directory

Microsoft 365

Networking basics

Education

Associate or Bachelor's degree in CS/IT/SysAdmin

Tools

Microsoft 365

Intune

Azure AD

SharePoint

Teams

FortiGate

Job description

The Novvia Group – Maryland Heights, MO is seeking an IT Systems Administrator / Help Desk Support to join our IT team. The role supports end users, maintains systems, and collaborates with our MSP on Microsoft 365 and Azure services.

You will gain exposure to FortiGate firewalls, ERP integrations, and cloud infrastructure while advancing your certifications and technical skills in a fast-paced environment.