Supv, Field Operations

WOW!; Florida; On-site; USD 60,000 - 90,000; Full time

Job summary

WOW! in Florida is seeking a supervisor to coordinate the daily activities of System Technicians and Field Service Technicians, establishing procedures, performance standards, and best practices to deliver optimum network performance and timely broadband service to subscribers.

The role leads training, scheduling, budgeting, and quality audits, ensuring OSHA compliance and safe operations, while partnering with leadership to sustain high customer satisfaction and service reliability.

Qualifications

• Minimum 3–4 years of related experience and an associate degree or equivalent.
• Supervisory or management experience preferred.
• Strong knowledge of broadband operations and FCC/OSHA regulations.

Responsibilities

• Supervise Field Service Technicians and System Technicians to meet KPIs.
• Schedule staff for peak demand and ensure timely service.
• Develop budgets, policies, and audits for operations.
• Coordinate safety programs and OSHA compliance.

Skills

Supervisory experience

Budgeting

Communication

Regulatory knowledge

Microsoft Office

Problem solving

Education

Associates degree or equivalent

Tools

Test equipment

Job description

SummaryResponsible for supervising and coordinating the daily activities of the System Technicians and Field Service Technicians. Establishes, supports, and implements procedures, performance standards, and best practices. Striving to achieve optimum network performance and timely installation and service of broadband products to subscribers providing the ultimate customer experience.Essential Duties and ResponsibilitiesInclude but are not limited to the following:Supervises Field Service Technicians, System Technicians, and Locators to ensure compliance with company guidelines regarding all key performance indicators (KPI’s) Reviews and administers the training and development of technicians on all maintenance activities, proper work methods, quality standards, safety standards, equipment, and keeps abreast of the most current technology in the broadband industry. Schedules technicians to maximum coverage meeting network maintenance demands and maintain prompt service during peak hours. Collaborates with leadership in assuring that any installation or service issues are promptly resolved. Maintains accurate time and attendance reporting. Collaborates with leadership in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits for compliance. Collaborates with leadership in the development and management of the department’s operating budget in accordance with corporate guidelines. Leads the interview/hiring process, coaching, counseling and ongoing review process for technician positions and administers discipline; Enforcing performance standards and guidelines consistent with corporate polices. Implements/monitors ongoing work safety programs in compliance with OSHA standards. Coordinates vehicle preventative and corrective maintenance Reviews FCC technical requirement and maintains records accordingly while performing all FCC-related field testing; maintains network at or better than design specifications. All other duties as assigned.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Minimum Required Education and ExperienceHigh school diploma or GED requiredThree to four years of experience and related associates degree or equivalent combination of experience.Supervisory or management experience preferredSkills and Abilities to be Successful in this RoleExperience with Microsoft Outlook, Excel, Word, PowerPointThorough knowledge of a broadband communication organization, administration, standards, regulations, and rulesFamiliarity with FCC, state PUC and OSHA specifications, regulations, and standardsAble to develop and justify budgets, cost estimates and work/equipment recommendationsUnderstand thoroughly the concept and scope of broadband network plant operations, demand and problemsAccepts responsibility for independent decisions and works with minimal supervisionAble to analyze and solve problems with sophisticated test equipmentAble to prepare company regulatory and industry compliance reportsContinues education in technological developments and industry standardsAbility to effectively communicate with customers, management, employees and installation and service partners (contractors).Physical Demands/Working Conditions : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.must be able to work nights and weekends, variable schedule(s) as necessaryregularly required to talk and hearregularly required to sit, stand, bend at the knees and waist and walkrequired to use hands to type, handle objects and paperworkrequired to raise his/her arms overhead to work, reach, and carryrequired to use close vision and be able to focus and see colorsoccasionally required to climboccasionally required to lift and carry objects and ladders up to 85 lbsrequired to be available to support team 24/7 as the need arisesrequired to have a valid driver’s license and maintain a driving record that meets the standards of the insurance carriergenerally works in an indoor office environment but occasionally works out of doors, in all types of weather and on uneven terrainWOW! is an Equal Opportunity Employer - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/Gender Expression/National Origin/Disability/Protected VeteransAll qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran