System Technician-FTTH

Wide Open West; Mount Pleasant (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

WOW! is seeking a System Technician-FTTH to maintain and repair the FTTH network from hubsites to passive network devices, train others, and provide day-to-day engineering and operations support as directed.

The role requires 3–5 years in system maintenance or related training, with fiber certifications a plus. Responsibilities include testing with SLM, VOM, OTDR, and power meters; performing wiring and repairs; and ensuring compliance with FCC, NESC, and OSHA standards.

Responsibilities

• Maintain hubsite/OTN hardware and powering needs
• Test FTTH, PON, and HFC plant using SLM, VOM, OTDR, optical power meter, spectrum analyzer
• Perform routine remote OLT setup and balancing, alignment of passive components
• Conduct basic DC wiring from equipment to Telect panels
• Troubleshoot light, RF, AC, DC issues on forward/reverse plant
• Perform fiber restoration as needed
• Follow FCC/NESC/OSHA standards and document noncompliance incidents
• Drive and operate company vehicles safely

Job description

Summary

Maintain and repair all aspects of the Fiber to the Home (FTTH) network from the Hubsite and/or OTN cabinet to the passive network devices including any and all PON nodes and their associated power supplies; assists with training and development of other System Technician-FTTH technicians; occasionally and with direction provides day-to-day engineering and operations support to the department.

Duties and Responsibilities

• Assessment, maintenance and repairs for hubsite/OTN cabinet, outside FTTH distribution plant, and general plant components
• Maintain hubsite/OTN hardware and powering needs and maintenance
• Test FTTH, PON, and HFC plant and components using: Signal Level Meter (SLM), Volt-Ohm-Meter (VOM), OTDR, optical power meter, spectrum analyzer and compare findings with documentation
• Perform basic DC wiring from equipment to Telect panels
• Troubleshoot/repair problems with light, RF, AC, and DC portion of forward and reverse plant for transmission levels, signal losses and other interference
• Perform routine remote OLT setup and balancing, alignment and adjustment of passive components and equipment used to process signals from the OLT to any subscriber port and/or subscriber ONT
• Perform basic underground and aerial construction duties associated with PON (DWDM) operations such as replacement of defective/damaged optical splitters and subscriber ports
• Maintains, repairs and replaces optical components of the remote OLT
• Perform routine business subscriber connection duties such as running/hanging fiber drop and utilize handheld splicer to complete connections
• Performs and/or assists with emergency fiber restoration.
• Performs analysis of system performance reports and subsequent preventive and remedial activities
• Understand/apply FCC and NESC technical standards, including performing FCC required testing
• Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW! standards)
• Perform networking related troubleshooting including SQC test, trace route and speed test
• Perform Power Supply installation, maintenance and repair and have a basic understanding of our Continuity PS status monitoring system
• Perform Field Ops-Engineering walkouts
• Maintain excellent attendance and appearance
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possess a firm understanding or fiber network for troubleshooting and fault resolution assistance
• Able to present technical information to a non-technical audience
• Able to work independently
• Able to use assigned test equipment including but not limited to Signal Level Meter (SLM), Volt Ohm Meter (VOM), OTDR and optical power meter, and other various optical T&T equipment
• Ability to safely assist and/or perform pole transfers within company and NEC guidelines
• Ability to raise, lower, re-tension, delash and relash existing plant
• Able to prioritize and organize assignments and responsibilities
• Able to accurately maintain records, logs, reports, work orders, etc
• Able to work flexible hours as required including evenings, weekends and on-call shifts
• Must have a valid (state) driver's license and maintain driving record that meets the Company's insurance carrier's requirements

Education

Position requires a high school diploma or equivalent

Experience/Skills Needed

3 -5 years of System Maintenance experience (or equivalent in training and experience) and/or related associate's degree is preferred

Industry standard fiber certifications a plus

Computer Skills

MS Suite, Internet software, E-mail, basic understanding of Google Suite

Physical Demands/Working Conditions

Regularly required to talk and hear

Required to use close vision and be able to focus, ability to adjust focus and to see colors

Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position

Ability to work while standing most of the time

Ability to walk or work over all types of terrain, in all types of weather

Ability to carry tools and equipment including ladders and tool belts

Ability to work in tight spaces while bending, twisting and reaching

Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs)

Ability to differentiate between different sizes and colors of wires

Ability to perform work in elevated places (i.e., roofs and utility poles)

Ability to use drills, hammers, wrenches, screwdrivers and other hand tools

Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp

Ability to lift up to 75 pounds

Physically able to operate computer equipment and test equipment

Ability to work in environments that may have dust, dirt, noise, reptiles and insects and cleaning solutions

Ability to work safely near power lines and electrical equipment

Ability to drive Company vehicles in a safe manner

Equal Employment Opportunity Statement

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran