System Support Specialist (Los Angeles, CA)

ALT Consulting Ltd.; Los Angeles, Northern (CA, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

ALT Consulting Ltd. is an IT firm serving law firms across North America, delivering fully managed IT services with a focus on industry-specific tools and workflows.

As a System Support Specialist, you will be at the frontline of our operations, resolving workstation, software, and network issues that disrupt daily work and helping clients stay productive. You will work with senior team members on larger deployments and projects, building technical skills in real-world client-facing settings.

Qualifications

• 1+ years of experience in technical support or helpdesk.
• Familiar with Windows and macOS troubleshooting.
• Strong communication and time management skills.
• Able to explain technical concepts clearly to non-technical users.

Responsibilities

• Provide front-line technical support to law firm clients via phone, email, and on-site visits.
• Troubleshoot and resolve workstation, software, peripheral, and network connectivity issues.
• Set up and configure new workstations, laptops, and mobile devices.
• Assist with onboarding new employees at client sites.
• Log and document support tickets, resolutions, and client interactions.
• Escalate complex or unresolved issues to senior team members with clear documentation.
• Assist with hardware and software inventory management.
• Support Microsoft 365 users with account, email, and application issues.
• Participate in infrastructure projects alongside senior technical staff.

Skills

Windows troubleshooting

macOS troubleshooting

Client-facing

Communication skills

Time management

Tools

Microsoft 365

ConnectWise

Autotask

Job description

ALT Consulting is an IT firm providing fully managed IT services to law firms across North America. We specialize in one industry, and that changes the day-to-day work: the same systems and legal software, clients whose businesses you actually understand, and depth instead of firefighting variety.

Success with information technology starts with finding the right tools for the job, and setting these tools up to provide intuitive workflows for the end-user. It is our mission to provide firms with fast and reliable access to their business data and collaboration tools and to ultimately allow them to work without interruptions due to technology.

About the Role

During a typical day as a System Support Specialist at ALT Consulting, you'll be working on the front line of our technical operations team, helping law firm clients resolve workstation, software, and network issues that interrupt their day-to-day work. You'll respond to support tickets, troubleshoot problems, and make sure clients stay productive.

You'll work closely with senior team members on larger deployments and infrastructure projects, building your technical skills in a real-world, client-facing environment. Our clients depend on your reliability and attention to detail to keep their offices running.

Each day you will be empowered to develop your skills, take ownership of the problems you're assigned, and contribute to a team that takes client outcomes seriously.

Workstation and Office Setup

You will be well equipped to handle your role with your own advanced technology setup. When working from the office, you'll be in your own private workspace, which includes an immersive 40-inch 4K monitor, a MacBook Pro, quality peripherals, and an ergonomic desk and chair.

Responsibilities

• Provide front-line technical support to law firm clients via phone, email, and on-site visits
• Troubleshoot and resolve workstation, software, peripheral, and network connectivity issues
• Set up and configure new workstations, laptops, and mobile devices
• Assist with onboarding new employees at client sites
• Log and document support tickets, resolutions, and client interactions
• Escalate complex or unresolved issues to senior team members with clear documentation
• Assist with hardware and software inventory management
• Support Microsoft 365 users with account, email, and application issues
• Participate in infrastructure projects alongside senior technical staff

About You

• 1+ years of experience in technical support, helpdesk, or a related role
• Familiarity with Windows and macOS troubleshooting
• Strong communication and interpersonal skills
• Ability to explain technical concepts clearly to non-technical users
• Reliable and punctual with strong time management skills
• Eager to learn and grow in the IT field
• Comfortable working in a fast-paced, client-facing environment

Considered an Asset

• Experience with Microsoft 365 and related applications
• CompTIA A+ or Network+ certification
• Experience in a Managed Services Provider (MSP) environment
• Familiarity with ticketing systems such as ConnectWise or Autotask
• Valid driver's license
• Experience supporting legal or professional services environments