Software Asset Management Analyst

Network Designs, Inc.; McLean (VA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision, pet, and legal

401(k) retirement matching

Paid leave and holidays

Professional development and education

Job summary

Network Designs, Inc. (NDi) is seeking a Software Asset Management Analyst to support enterprise software requests, licensing compliance, and governance within a Federal IT environment. The role involves processing requests, validating requirements, and coordinating fulfillment with government customers and stakeholders.

The position is remote, with eligibility for residents of specified states. U.S. Citizenship is required and the candidate must be able to obtain a Public Trust clearance.

Qualifications

• Bachelor's degree in Business, Information Systems, IT or related field.
• Minimum five years of software asset support or IT service operations.
• Experience with intake, data entry, ticket workflows, and customer communications in IT services.
• Knowledge of software requests, vendor quotes, and procurement intake.
• Experience supporting governance processes and conformance workflows.
• Familiarity with software entitlement repositories and installation protocols.
• Strong analytical, documentation, and traceability skills.
• Ability to coordinate across technical, acquisition, financial, and asset management stakeholders.
• Excellent customer service and communication skills.
• Ability to manage multiple requests with competing priorities.

Responsibilities

• Receive and process requests for enterprise software.
• Acknowledge and update requests according to service expectations.
• Interface with customers to confirm complete requirements.
• Track requests through fulfillment lifecycle to closure.
• Coordinate with vendor managers, CORs, product owners and procurement.
• Request vendor quotes and coordinate funding with customers.
• Enter software purchase requests into the IT Acquisition system.
• Assign installation tasks and coordinate with technical teams.
• Perform standards conformance checks for requested software.
• Support license evaluation requests for compliance.
• Reconcile entitlement data with consumption/inventory.

Skills

Analytical skills

Communication skills

Customer service

Attention to detail

Cross-functional coordination

Education

Bachelor's degree in Business, Information Systems, IT or related field

Tools

ServiceNow ITSM

ServiceNow Software Asset Management

Flexera

Belarc

Tanium

IT Acquisition Request System (ITAR)

FAA EAMS

Microsoft Power Platform

Job description

About NDi

Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly defined core values have driven all aspects of the business, which have been paramount to our company's success and the establishment of an enjoyable workplace atmosphere. At NDi, we believe that our people are the cornerstone of our success, and we value collaboration, career growth, and winning ideas.

Military Veterans Encouraged to Apply

Job Description

Network Designs, Inc. (NDi) is seeking a Software Asset Management Analyst to support enterprise software request fulfillment, software asset management, licensing compliance, and software governance activities within a Federal IT environment.

The Software Asset Management Analyst will receive and process software requests, validate requirements, coordinate fulfillment activities, support software standards and license evaluation processes, and maintain accurate software entitlement documentation. The position works closely with Government customers, vendor managers, Contracting Officer's Representatives (CORs), Product Owners, procurement personnel, and technical support teams to ensure software requests are processed accurately, efficiently, and in accordance with established governance and compliance requirements.

Requirements

• U.S. Citizenship is required
• Must be able to obtain and maintain a Public Trust clearance
• This position is remote, candidate must reside in one of the following states: AL, AZ, DC, FL, GA, ID, MD, MS, NJ, NC, OK, OH, PA, SC, TN, TX, UT, VA, WV

Qualifications And Experience

• Bachelor's degree in a related discipline such as Business, Information Systems, Information Technology or a related field
• Minimum of five (5) years of relevant experience in software asset support and/or IT service operations.
• Experience executing structured intake, data entry, ticket workflows, and customer communications within an IT service environment.
• Knowledge of software request fulfillment, vendor quoting, and procurement intake documentation.
• Experience supporting enterprise software governance processes and standards-conformance workflows.
• Familiarity with software asset management repositories and software installation protocols, including:
• License keys
• Installation instructions
• Installation files
• Product documentation
• Strong analytical skills.
• Ability to reconcile software entitlement and consumption data.
• Ability to document assumptions, evidence, and analytical methodology to maintain traceability.
• Ability to develop clear, defensible recommendations and written outputs.
• Strong attention to detail and ability to work within controlled repositories, workflows, and governance processes.
• Ability to coordinate effectively across technical, acquisition, financial, and software asset management stakeholders.
• Strong customer service and communication skills.
• Ability to manage multiple software requests and competing priorities within a production service environment.

Preferred Qualifications

• Experience supporting enterprise software asset management within a Federal or similarly complex enterprise environment.
• Experience with software asset management, discovery, or service-management platforms, including:
• Flexera
• ServiceNow Software Asset Management
• Belarc
• Tanium
• Familiarity with software licensing, entitlement reconciliation, and software compliance processes.
• Experience working with Government software procurement or acquisition workflows.

Key Tools and Platforms

Relevant Systems Identified In The PWS Include

• ServiceNow IT Service Management (ITSM)
• ServiceNow Software Asset Management
• iViews / IT Acquisition Request System (ITAR)
• Flexera
• Belarc
• Tanium
• FAA Enterprise Architecture Management System (EAMS)
• Microsoft Power Platform
• Microsoft Office applications

Responsibilities

Software Request Fulfillment:

• Receive and process requests for enterprise software.
• Ensure assigned requests are acknowledged and routinely updated in accordance with established service expectations.
• Interface directly with customers to confirm that software requirements are complete, well-formed, and aligned with the intended purchase or fulfillment approach.
• Track software requests throughout the fulfillment lifecycle and coordinate required follow-up activities through closure.
• Coordinate with Vendor Managers, CORs, Product Owners, software specialists, procurement personnel, and other stakeholders as needed.
• Request vendor quotes and coordinate funding requirements with customers.
• Enter software purchase requests into the Government-designated IT Acquisition Request system.
• Assign installation tasks and coordinate fulfillment activities with supporting technical teams.

Software Standards And Licensing Support

• Perform FAA IT Standards conformance checks for requested software products.
• Route standards-related actions, including requests requiring Enterprise Software Board consideration for inclusion in the Technology Products Registry.
• Submit software license evaluation requests to support licensing compliance prior to purchase and/or installation.
• Support software request triage and routing based on request complexity, technology, dollar value, procurement approach, and other Government-defined criteria.
• Coordinate software request activities with applicable software governance and vendor management organizations.

Software Entitlement And Asset Management

• Collect and document software entitlement information using the Software License Information Form (SLIF) and other required supporting documentation.
• Maintain software intake and entitlement artifacts in Government-designated repositories.
• Provide SLIFs and supporting entitlement documentation to Software Licensing Specialists for authoritative repository/database entry.
• Support reconciliation of software entitlement information against software consumption or inventory data.
• Identify discrepancies, exceptions, or incomplete information requiring further analysis or resolution.
• Maintain traceable documentation and supporting evidence associated with software asset and entitlement activities.

Customer And Stakeholder Coordination

• Communicate with Government customers regarding software request status, requirements, funding needs, and outstanding actions.
• Coordinate with Infrastructure, Enterprise Architecture, Software Administrators, Financial teams, acquisition stakeholders, and other support organizations.
• Follow up on aging requests to ensure procurement, installation, Tier 2, or other responsible organizations are actively progressing assigned actions.
• Collaborate with team members to share information, best practices, and lessons learned.
• Support knowledge management and continuous improvement of software request and asset management processes.

Compensation And Benefits

At NDi, we value our team and are committed to retaining top talent by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, vision, pet, and legal insurance. Our corporate benefits include 401(k) retirement matching, paid leave, paid holidays, and health and wellness programs. In addition, we provide employer-paid life and disability insurance, professional development, education benefits, and much more to ensure our team has the resources they need to thrive on and off the job.

Veterans First Commitment

As a Service-Disabled Veteran-Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization.

Our Commitment

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.