Technical Support Specialist – Building Automation

Jobot; Timonium (MD); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Career Advancement Opportunities

401K plan

Health/Dental insurance

Paid time off + Holidays + Sick time

Job summary

A leading distributor in building automation is seeking a Technical Support Specialist to provide hands-on expertise to contractors in the Baltimore market. This role involves troubleshooting BAS systems, assisting with product integration, and delivering training. Ideal candidates will have Niagara certifications and experience in HVAC. The position offers a salary between $90,000 - $110,000 per year and comes with comprehensive benefits including a 401K plan, health insurance, and more.

Qualifications

• Niagara Certification(s) required.
• Hands-on experience with BAS systems.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide technical support to BAS contractors.
• Assist with product selection and integration.
• Deliver training to contractors and end-users.
• Collaborate with internal sales and engineering teams.
• Stay updated on industry trends and products.

Skills

Troubleshooting

Communication

Problem-solving

Customer service mindset

BAS systems knowledge

Education

Niagara Certification

Experience in HVAC integration

Job description

Job Details

Jobot Job hosted by Courtney Hoogervorst.

Salary $90,000 - $110,000 per hour.

A Bit About Us

A premier supplier of environmental control systems tailored for commercial and industrial HVAC markets.

Benefits

• Career Advancement Opportunities
• Stable Client Base/Tenured Staff
• 401K plan
• Company Cell Phone / Laptop
• Health/Dental insurance
• Paid time off + Holidays + Sick time

About the Role

A leading distributor in the building automation industry is seeking a Technical Support Specialist to join their team in the Baltimore market. This position will provide hands‑on expertise and guidance to our contractor partners. This role is ideal for someone with a strong background in BAS systems who enjoys problem‑solving, sharing knowledge, and supporting others in the field.

As a Technical Support Specialist, you’ll serve as the go‑to resource for our Building Automation contractors, providing advanced technical support, troubleshooting assistance, and product guidance. You’ll leverage your Niagara certifications and BAS experience to ensure our partners can deliver high-performing systems to their end clients. This position is based in Baltimore and offers the chance to work closely with contractors, engineers, and internal teams to strengthen customer relationships and drive successful outcomes.

Responsibilities

• Provide technical support and troubleshooting for BAS contractors on Niagara and related building automation platforms.
• Assist contractors with product selection, configuration, and integration.
• Deliver training, demonstrations, and best practices to contractors and end-users.
• Collaborate with internal sales and engineering teams to ensure accurate solutions and project support.
• Stay current on industry trends, software updates, and new product offerings to support evolving customer needs.
• Maintain documentation of customer issues and solutions to build a strong technical knowledge base.

Qualifications

• Niagara Certification(s) required
• Hands‑on experience with BAS systems (DDC controls, HVAC integration, networking, and system programming).
• Strong troubleshooting and problem‑solving skills.
• Excellent communication skills with the ability to guide and support contractors.
• Customer‑focused mindset and ability to build strong professional relationships.
• Prior experience in a distributor, manufacturer’s rep, or systems integrator environment is a plus.

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Equal Opportunity Employer

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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