Clinical Applications Support Specialist

HeartCentrix Solutions; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

HeartCentrix Solutions is seeking a Clinical Applications Support Specialist to implement, upgrade, and support complex clinical application systems in a fast-paced environment. You will ensure systems are tested prior to production and train users on functionality.

You will document processes, mentor teammates in system analysis and design, and collaborate with clients to ensure smooth operation. The role is onsite in Tampa, FL, with hands-on administration of mobile device management tools.

Qualifications

• Knowledge of Intune, Knox, Apple Business Manager, and ServiceNow.
• Experience implementing, upgrading, and supporting complex application systems.
• Experience testing systems before production implementation.
• Strong documentation skills for complex processes and procedures.
• Ability to train and educate users on system functionality.
• Ability to mentor others in system analysis, specification development, and end user training.
• Ability to work onsite.
• Ability to occasionally lift 20 to 50 pounds.

Responsibilities

• Provide problem-solving and implementation skills to implement, upgrade, and support complex application systems
• Ensure all systems are fully tested before implementation into production
• Document and describe complex processes and procedures for current and future systems environments
• Train and educate users on system functionality and capability
• Provide mentoring and training in system analysis, design, specification development, and end user training
• Support mobile device and endpoint management using Intune, Knox, and Apple Business Manager
• Use ServiceNow to track and manage support requests

Skills

Problem solving

Onsite work

Training users

Mentoring

Documentation

Tools

Intune

Knox

Apple Business Manager

ServiceNow

Job description

We are seeking a Clinical Applications Support Specialist to implement, upgrade, and support complex application systems as a team member and problem solver. This role ensures systems are fully tested before they go into production, documents complex processes and procedures, and trains users on system functionality. It also mentors others in system analysis and design, specification development, documentation, and end user training. This is an onsite position.

Key Responsibilities

• Provide problem-solving and implementation skills to implement, upgrade, and support complex application systems
• Ensure all systems are fully tested before implementation into production
• Document and describe complex processes and procedures for current and future systems environments
• Train and educate users on system functionality and capability
• Provide mentoring and training in system analysis and design, specification development and documentation, end user training, and client methodologies
• Support mobile device and endpoint management using Intune, Knox, and Apple Business Manager
• Use ServiceNow to track and manage support requests

Required Qualifications

• Knowledge of Intune, Knox, Apple Business Manager, and ServiceNow
• Experience implementing, upgrading, and supporting complex application systems
• Experience testing systems before production implementation
• Strong documentation skills for complex processes and procedures
• Ability to train and educate users on system functionality
• Ability to mentor others in system analysis, specification development, and end user training
• Ability to work onsite
• Ability to occasionally lift 20 to 50 pounds

Ideal Candidate

The ideal candidate is a hands-on support specialist who is comfortable with mobile device management tools and enterprise ticketing systems. They test carefully before changes go live, document clearly, and enjoy training users and mentoring teammates.