Desktop Support Specialist

Radiant Systems Inc; Tempe (AZ); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Radiant Systems Inc. in Tempe, AZ seeks an IT Desktop Support Specialist to provide on-site and remote end-user support, troubleshoot hardware and software, and support Microsoft 365 apps in an enterprise environment.

You will install and configure computers, manage support tickets, assist with printer and peripheral issues, and participate in upgrades and special projects, with a focus on delivering reliable, user-friendly IT services.

Qualifications

• Experience with Microsoft 365 applications.
• Knowledge of Microsoft Intune.
• Hardware and software support experience.
• Desktop support and end-user technical support knowledge.

Responsibilities

• Provide onsite and remote desktop support to end users.
• Troubleshoot PC hardware and software issues.
• Support Microsoft 365 applications and Intune.
• Install and configure computers, software, and applications.
• Provide support for printers, scanners, and other peripherals.
• Manage and update technical support tickets.
• Escalate technical issues when required.
• Maintain site documentation and system configurations.
• Assist with desktop/laptop upgrades and special projects.

Skills

Microsoft 365 applications

Microsoft Intune

Hardware and software support

Desktop support

Education

Bachelor's degree

Job description

Pay Rate: Up to $32/hr on W2 (No Benefits)

Duration: 3+ Months contract

Job Description:

We are looking for an IT Desktop Support Specialist to provide technical support to end users, troubleshoot hardware and software issues, and support Microsoft 365 applications in an enterprise environment.

Key Responsibilities:

• Provide onsite and remote desktop support to end users.
• Troubleshoot PC hardware and software issues.
• Support Microsoft 365 applications and Intune.
• Install and configure computers, software, and applications.
• Provide support for printers, scanners, and other peripherals.
• Manage and update technical support tickets.
• Escalate technical issues when required.
• Maintain site documentation and system configurations.
• Assist with desktop/laptop upgrades and special projects.

Required Skills:

• Experience with Microsoft 365 applications.
• Knowledge of Microsoft Intune.
• Hardware and software support experience.
• Desktop support and end-user technical support knowledge.

Education:

Bachelor's degree or equivalent experience.

Experience: Typically less than 2 years with a Bachelor's degree or equivalent experience.