System Support Engineer: Resolve Issues & Improve Systems

Glsauto; Greenville, Northern (SC, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, telemedicine,

401K with employer match

Paid Time Off (PTO) & holidays

Volunteer Time Off (VTO)

Tuition Reimbursement

Parental Leave

Business casual

Job summary

GLS is seeking a System Support Specialist for our Greenville campus to troubleshoot proprietary GLS system components and coordinate with software vendors. You will learn from vendors, document solutions, and develop training for Tier 1 staff while ensuring quick resolution of production issues.

Responsibilities include incident management, root-cause analysis, updating knowledge bases, and collaborating with IT and business partners to improve monitoring and support processes.

Qualifications

• Bachelor’s degree in related field.
• Proficient computer skills and ability to quickly learn new applications; SQL/Python preferred.
• Strong written, verbal and interpersonal communication skills.

Responsibilities

• Troubleshoot and resolve GLS system issues quickly.
• Coordinate testing and develop training related to issues.
• Document solutions from vendors and reduce escalation needs.
• Identify incidents requiring urgent attention and assess business impact.
• Develop functional/technical descriptions of issues and communicate resolutions.

Skills

Troubleshooting

SQL

Python

Communication

Vendor coordination

Education

Bachelor’s degree in related field

Job description

GLS is seeking a System Support Specialist for our Greenville campus to troubleshoot proprietary GLS system components and coordinate with software vendors. You will learn from vendors, document solutions, and develop training for Tier 1 staff while ensuring quick resolution of production issues.

Responsibilities include incident management, root-cause analysis, updating knowledge bases, and collaborating with IT and business partners to improve monitoring and support processes.