Senior System Support Engineer, Robotics & WMS

Geek+; San Diego (CA); On-site; CAD 85,000 - 110,000; Full time

Job summary

Geek+ is seeking a System Support Engineer to troubleshoot complex issues escalated from L1, perform deep analyses, and document solutions. You will collaborate with R&D, product, and other departments to identify root causes and drive resolutions, leveraging SQL, Linux, and Java expertise.

The role emphasizes knowledge transfer to internal teams and customers, training, and maintaining a robust knowledge base, with potential travel to support deployments in North America and beyond.

Qualifications

• Bachelor's degree or above in Computer Science, Automation, Logistics, or related fields.
• Minimum 3 years of experience in system support/operations, with background in robotics, logistics automation, WMS systems, or large-scale internet system support.
• Excellent logical analysis, stress resilience, and customer service mindset, with effective cross-team communication skills.
• Proficient in MySQL Database: SQL optimization, transactions, locking mechanisms, with substantial experience in performance tuning and troubleshooting.
• Proficient in Linux OS: Shell scripting and system diagnostics.
• Solid foundation in Java Programming: read and understand Java code logic for log analysis and issue identification.
• Familiar with networking fundamentals and common application service architectures.

Responsibilities

• Conduct in-depth troubleshooting and resolution of complex technical issues escalated from L1 support, including system anomalies, performance bottlenecks, and integration failures.
• Prepare detailed technical case studies and solution documentation, and continuously improve the team knowledge base.
• Collaborate on system upgrades, working closely with R&D, product, and other departments to clearly describe root causes and drive resolution.
• Provide customer support and knowledge transfer, offering necessary technical training and guidance to internal L1 teams and customers to enhance front-line problem-solving capabilities.

Skills

SQL optimization

MySQL

Linux

Java programming

Networking fundamentals

System analysis

Cross-team communication

Education

Bachelor's degree in Computer Science / Automation / Logistics

Tools

Shell scripting

Job description

Geek+ is seeking a System Support Engineer to troubleshoot complex issues escalated from L1, perform deep analyses, and document solutions. You will collaborate with R&D, product, and other departments to identify root causes and drive resolutions, leveraging SQL, Linux, and Java expertise.

The role emphasizes knowledge transfer to internal teams and customers, training, and maintaining a robust knowledge base, with potential travel to support deployments in North America and beyond.