System Support Analyst (L1)

Uprite Services; Houston (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Short & Long-Term Disability

401(k) with Company Match

Paid Vacation & Holidays

Career Growth Opportunities

Job summary

Uprite Services is seeking a System Support Analyst to join its Service Desk. You will deliver remote and occasional on-site support for end users, manage Microsoft 365, licensing, Azure, and network basics, and mentor junior staff.

This role emphasizes communication, proactive service, and problem-solving in a fast-paced environment. The position requires an Associate’s degree in IT or equivalent experience, 2+ years in IT support, and a readiness to travel to client sites as needed; the team

Qualifications

• Associate degree in IT or equivalent experience.
• 2+ years IT support experience.
• Ability to occasionally travel to client sites as needed.

Responsibilities

• End User Support: Provide support via phone, email, and remote tools for Microsoft 365, Outlook, and business applications.
• Hardware Support: Provision and image PCs for new users or refreshes; resolve printing and peripheral issues.
• Server & Network Support: Manage Active Directory and NTFS permissions; apply Group Policy; assist with basic server/firewall troubleshooting.
• Documentation & Admin: Maintain client documentation; update internal processes; track time and ticket work; mentor L1 analysts.

Skills

Strong communication

Troubleshooting

Team-oriented

Microsoft 365

VPNs & remote access

Windows Desktop/Server

Education

Associate’s degree in IT

Tools

Hyper-V

VMware

Azure

Active Directory

Group Policy

Job description

System Support Analyst

Location: Houston

Department: Service Desk

Reports To: Service Manager

Are you an End User Support guru who thrives in a fast-paced, team-oriented environment?

At Uprite Services, we’re looking for a System Support Analyst to join our award-winning team. This role is ideal for a tech-savvy professional who enjoys solving problems, supporting end users, and delivering exceptional service remotely and occasionally onsite.

Who We Are

Uprite is a trusted technology partner, providing managed IT, cybersecurity, cloud, and phone solutions to growing businesses across Texas. Our team is built on high performance and a values-driven culture called The Uprite Way, which guides how we serve clients and support one another every day.

Learn more at www.uprite.com

About The Role

As a System Support Analyst, you’ll be a vital part of the Service Team, delivering support across:

• Remote End User Support (MS365, Outlook, business apps, spam filtering, etc.)
• Hardware Setup & Troubleshooting
• Light Server & Network Administration
• Client Documentation & Knowledgebase Management

You’ll handle advanced desktop and software support, collaborate with vendors, and ensure accurate ticket documentation. This is a client-facing role with a high emphasis on communication, problem-solving, and proactive service delivery. On-call rotation is required.

Key Responsibilities

End User Support (60%)

• Provide support via phone, email, and remote tools for Microsoft 365, Outlook, spam filtering, and business applications
• Manage Microsoft 365 administration (licensing, applications, Azure)
• Troubleshoot user technical issues and update tickets until resolution
• Escalate issues appropriately and engage with vendors as needed

Hardware Support (20%)

• Provision and image PCs for new users or refreshes
• Resolve printing and peripheral issues
• Install and configure hardware/software and assist with replacements

Server & Network Support (10%)

• Manage Active Directory and NTFS permissions
• Apply and manage Group Policy settings
• Assist with basic server and firewall troubleshooting

Documentation & Admin (10%)

• Maintain client documentation (configs, passwords, approvals)
• Update internal processes and participate in knowledge sharing
• Accurately track time and ticket work
• Mentor L1 Analysts and participate in team meetings

Skills & Abilities

What You Bring to the Table

• Strong communication and customer service focus
• Solid troubleshooting and root cause analysis abilities
• Team-oriented with a high standard for quality and follow-through
• Familiar with VPNs, remote access, Hyper-V/VMware, and Microsoft 365
• Comfortable working with Windows Desktop/Server environments and basic networking

Requirements

• Associate’s degree in IT or equivalent experience
• 2+ years of experience in IT support or a related field
• Valid Texas driver’s license and insurance
• Ability to occasionally travel to client sites as needed

What We Offer

• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability
• 401(k) with Company Match
• Paid Vacation & Holidays
• Professional Growth & Career Development Opportunities

Uprite Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to support clients and grow your IT career with a high-performing team?

bring your talent to The Uprite Way.