Senior Infrastructure Analyst – L3 - Project

Uprite Services

Houston (TX)

Hybrid

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

Paid Vacation & Holidays

Professional Growth & Career Dev.

Job summary

Uprite Services is seeking a Senior Infrastructure Analyst – L3 to lead complex migration projects and mentor technical teams. The role blends advanced technical support with project planning and delivery, covering on-prem to cloud moves, security deployments, and modernization initiatives.

Ideal candidates bring extensive server, virtualization, networking, and Microsoft 365 experience, with strong documentation and cross‑team collaboration skills. Occasional onsite support is required.

Qualifications

Associate’s degree in IT or equivalent experience.
8+ years of experience in Information Technology or related field.
4+ years of experience in End User Support.
Valid Texas driver’s license and insurance.
Ability to occasionally travel to client sites as needed.

Responsibilities

Lead and/or support client infrastructure projects including server refreshes and cloud migrations.
Act as escalation point for Tier 1/2 support and partner with NOC for complex troubleshooting.
Provide advanced end-user, server, networking, firewall, and application support.
Document configurations and SOPs, maintain ITGlue records, and update inventories.
Mentor L1/L2 staff and participate in weekly reviews.

Skills

Customer service

Excellent communication

Team collaboration

Troubleshooting

Mentoring

Approach to escalation

Problem solving

Documentation

On-call participation

Time management

Education

Associate’s degree in IT

Tools

Hyper-V

VMware vCenter/ESXi

Azure

Windows Server

Microsoft 365

Job description

Senior Infrastructure Analyst – L3 - Projects

Location: Houston
Department: Professional Services / Service Desk
Reports To: PMO

Are you a senior IT infrastructure specialist who thrives on delivering complex migration projects while mentoring technical teams? Do you want to work for a company that values excellence and invests in your growth?

At Uprite Services, we’re looking for a Technical Projects & Support Analyst – L3 to join our award‑winning team. This role is ideal for a tech‑savvy professional who enjoys solving problems, implementing solutions, and delivering exceptional service remotely and occasionally onsite.

About the Role

The Senior Infrastructure Analyst – L3 is a dual‑focused role combining advanced technical support responsibilities with the planning and delivery of client infrastructure projects. This position resolves complex Level 3 support issues—including server, virtualization, networking, storage, and Microsoft 365—and serves as an escalation resource for lower‑tier technicians and the NOC team.

In addition, this role leads and executes technical projects such as infrastructure modernizations, server refreshes, cloud migrations, tenant‑to‑tenant migrations, software upgrades, security and monitoring deployments, and automation initiatives. The position works closely with project managers, vCIOs, and the NOC team to ensure successful outcomes.

Strong documentation, client communication, and cross‑team collaboration skills are essential. This position participates in on‑call rotations and supports the service desk during high‑volume periods.

Key Responsibilities

Technical Project Delivery (45%)

Lead and / or support client infrastructure projects, including:
- Server refreshes, server consolidations, and upgrades
- On‑prem to cloud migrations (Azure, Microsoft 365, hybrid, serverless)
- Line‑of‑business application upgrades and hosting transitions
- Network and Wifi infrastructure upgrades and optimization
- Security/monitoring deployments (firewalls, Liongard, monitoring appliances)
AI, automation, and modernization initiatives
Apply project governance best practices: work plans, scheduling, change control, documentation.
Collaborate with vCIOs, PMs, Service Desk, and NOC on scoping, planning, delivery, and risk mitigation.
Deploy, maintain, and troubleshoot server and application environments.
Maintain Project documentation and client environment configuration standards.
Provide mentorship and knowledge‑sharing to lower‑tier technical staff.
Participate in weekly project and technical review meetings.
Contribute to internal initiatives focused on improving process and tools for onboarding and project workflows.

Support Analyst & L3 Escalation (45%)

Act as an escalation point for Tier 1 and Tier 2 support teams and collaborate with the NOC team on complex troubleshooting:
- Resolve escalated L3 technical issues from Service Desk, NOC, and client‑submitted tickets.
- Provide advanced end‑user, server, networking, firewall, and application support.
- Troubleshoot complex issues in virtualization (Hyper‑V, VMware), SAN/NAS, AD, GPO, VPN, and Microsoft 365.
- Assist with domain renewals, SSL certificate lifecycle, and application deployments.
- Collaborate with NOC on complex support, security, monitoring, and remediation tasks.
- Communicate effectively with clients, vendors, and internal teams.
- Support the help desk when ticket volume is abnormally high.
- Provide technical guidance and mentoring to L1 and L2 team members.

Documentation & Administration (10%)

Maintain and update documentation in ITGlue or other systems, including:
- LOB configurations
- SOPs and internal processes
- Passwords and access information
- Hardware/software inventories
Maintain accurate time entry daily.
Attend required team meetings, project meetings, and company events.
Assist with internal process updates and operational improvements.

What You Bring to the Table

Skills & Abilities

Valid driver’s license and insurance
Ability to operate a motor vehicle
Strong customer service skills
Excellent communication and interpersonal skills, both verbal and written.
Ability to work collaboratively in a team environment to get results and resolve customer needs.
Ability to investigate and find the root cause of issues and follow through with corrective actions.
Comfortable demanding excellence in self and team to ensure successful resolution of service requests.
Ability to act as a higher‑level resource for escalation
Ability to adapt/modify troubleshooting techniques to address the situation
Knowledge of VPN/remote access technologies
Microsoft Hyper‑V and VMWare vCenter/ESXi
Microsoft Azure solutions
Windows Server/Desktop
Networking and firewall administration
Microsoft Exchange Administration
Microsoft 365 Administration