System Support Administrator

Gurobi Optimization, Inc; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Join a leading company in mathematical optimization as a System Support Administrator. You will maintain and optimize IT systems, support end-users, and participate in enhancing IT capabilities. If you're passionate about technology and eager to solve complex problems, this role is for you.

Qualifications

• Minimum 3 years of experience in Linux, Mac, and Windows support.
• Proficient in managing software licensing for end-user systems.
• Fluent in English with an end-user-focused mindset.

Responsibilities

• Maintain and optimize computer systems and servers.
• Provide end-user support for Mac and Windows.
• Conduct regular maintenance and install hardware/software.

Skills

Troubleshooting

End-user support

Automation development

Networking fundamentals

Organizational skills

Tools

Endpoint Central

Jump Cloud

MS365

Job description

At Gurobi Optimization, we're on a mission!

A mission that focuses on mathematical optimization. We empower our customers to expand their use of mathematical optimization technology in order to make smarter decisions and solve some of the world's toughest and most impactful business problems. We're looking for passionate, dedicated, innovative game-changers to join our team and drive the future of Gurobi.

As the System Support Administrator for Gurobi Optimization, your responsibilities will revolve around maintaining and optimizing computer systems and servers. You will conduct regular maintenance activities, install hardware and software, and ensure the smooth operation of Gurobi's IT infrastructure. By proactively addressing vulnerabilities and performance issues, you will minimize the risk of system failures or downtime, keeping the organization's operations uninterrupted.

Additionally, you will actively participate in research and development efforts to enhance Gurobi's IT capabilities. Staying updated with the latest advancements and industry trends, you will evaluate new solutions, conduct feasibility studies, and implement innovative approaches to meet emerging business needs. Your expertise in troubleshooting technical problems and providing timely resolutions will limit work disruptions, enabling employees to work efficiently. As the systems administrator, you will be vital in optimizing Gurobi's computer systems and servers, ensuring reliable operation, and supporting the organization's growth and success.

What will you be doing?

• End User Systems Admin:
• Provide end-user systems support across the business.
• Support Mac and Windows laptops, peripherals, and monitors.
• Perform tasks such as provisioning new systems, addressing break/fix issues, and decommissioning outdated equipment.
• Maintain core security and login infrastructure using Single Sign-On (SSO) systems.
• Create and update documentation and processes to support the company's growth.
• Build and adapt tools to support the fleet of end-user systems.
• Focus on streamlining operations, automating tasks, and improving system management and troubleshooting processes.
• Contribute to a secure environment and protection of sensitive data.
• Ensure consistent support and efficient scaling of operations across the region.

• Application Support Admin:

• Manage, update, and provide centralized user accounts for end-user infrastructure, including email, office systems, Single Sign-On (SSO), and other related systems.

• Provide long-term direct support and troubleshooting for end-user infrastructure.

• Conduct passive and active security training for users, including mock phishing exercises, video training, and direct engagement.

• Perform security testing of users to assess their awareness and response to potential threats.

• Respond to security incidents by conducting direct investigations and taking appropriate actions.

• Create and maintain integrations with external tools and develop custom scripting to enhance system functionality.

• Ensure seamless integration between different tools and systems to optimize efficiency and user experience.

What experience and qualifications should you have?

• Possess a minimum of 3 years of experience providing support for Linux, Mac, and Windows on end-user systems.
• Proficient in managing software licensing, particularly for end-user systems.
• Familiarity with centralized management systems such as Endpoint Central, Addigy, Jump Cloud (or similar Single Sign-On solutions), and MS365 (or similar platforms).

What skills and abilities should you have?

• Fluent in English.
• Possess an end-user-focused mindset to support various teams involved in product development, finance, and sales.
• Ability to contribute to automation development within the Microsoft 365 and Single Sign-On (SSO) stack.

What other requirements should you have?

• Strong understanding of networking and security fundamentals.

• Highly organized with excellent planning, problem-solving, and analytical skills.

• Able to work collaboratively with remote teams while also being self-sufficient when required.

• Maintains a calm and personable demeanor under pressure.

• Flexible and adaptable to evolving responsibilities and changing circumstances.

Your Alignment with our Gurobi Core Values:

• Customer Focus: Verbal & written communication skills that bring clarity and build trust.
• Power of the Team: Motivated with a team-oriented mindset that aims to both inspire and be inspired by others.
• Innovation: The courage to bring ideas forward and see yourself as an integral part of our global team.
• Dedication: Organized and agile, focusing on meeting professional objectives while promoting a healthy work/life balance.
• Integrity: Promise to uphold honesty as your compass and conduct all business practices with an ethical mindset and fiscal responsibility.

Gurobi Optimization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Gurobi Optimization is an E-Verify employer. As part of our hiring process, we utilize the federal E-Verify program to verify the employment eligibility of all newly hired employees. For additional information regarding E-Verify, please visit www.e-verify.gov.