Technical Support Specialist

Monitoreal; United States; Remote; USD 40,000 - 96,000; Full time

Job summary

Monitoreal is seeking a Technical Support Specialist to provide remote assistance for intelligent home security systems. The role includes troubleshooting, responding to inquiries, and maintaining high customer support standards. This entry-level position offers an opportunity to join a growing technology company, with a salary range reflecting various experience levels.

Qualifications

• Previous experience in security or technology industries is a plus.

Responsibilities

• Provide online technical support and troubleshoot issues for customers.
• Diagnose software and hardware issues while ensuring customer satisfaction.

Skills

Technical Support and Troubleshooting skills

Customer Support and Customer Satisfaction skills

Strong Analytical Skills

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Proficiency in English

Knowledge of Spanish (bonus)

Job description

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Monitoreal is a global provider of intelligent home security surveillance systems, founded in 2018 and headquartered in Cyprus, Europe. Our AI-based smart object detection allows users to monitor their surroundings in real-time and receive customizable alerts. Monitoreal enhances both existing and new security cameras, even under challenging conditions like poor lighting or low resolution.

Role Description

This is a full-time, remote role for a Technical Support Specialist located in one of the following time zones:

Pacific (UTC-08:00), Mountain (UTC-07:00), Central (UTC-06:00), Eastern (UTC-05:00).

The Technical Support Specialist will be responsible for providing online technical support to customers in the US, Canada, and South America. Support will include troubleshooting issues, ensuring customer satisfaction, and maintaining customer support standards. Day-to-day tasks include responding to customer inquiries via email (tickets) and chat, diagnosing software and hardware issues, network configuration and connectivity, and resolving technical problems promptly and effectively.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Satisfaction skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Prior experience in the security or technology (video delivery, hosting and colocation, video security cameras, remote guarding, NVRs) industry is a plus
• Proficiency in English; additional languages (Spanish) are a bonus

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Security Systems Services

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