System Specialist

Vertiv; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Vertiv, based in Austin, Texas, is looking for a System Specialist to provide leadership in high-end service support for Precision Cooling Products. The role involves managing installations, startups, and advising customers while ensuring customer satisfaction and productivity.

The ideal candidate has over 10 years of industry experience and is proficient in technical support. A high school diploma, HVAC diploma, and relevant certifications are necessary. Vertiv supports diverse customers and offers an equal opportunity workplace.

Qualifications

• Minimum 10 years relevant industry/commercial experience and leadership experience.
• Ability to work independently and manage stressful situations.
• Experience with Liebert products and training ability.

Responsibilities

• Provide first-level technical support to expedite problem resolution.
• Support startup and commissioning activities for assigned projects.
• Communicate effectively with internal and external customers.

Skills

Electrical/Electronic test equipment fundamentals

Technical support via phone/in person

Customer service

Troubleshooting

Safety procedures

Scheduling

Mechanical aptitude

Project management

Education

High School Diploma or accredited GED

1-2 year HVAC Diploma or Technical School Degree

EPA 608 refrigerant license – Level 2 or Universal

Tools

Electrical diagrams and blueprints

Job description

JOB DESCRIPTION

A System Specialist will provide world‑class leadership for high‑profile orders and high‑end service support with installations, startups, commissioning and testing, scheduled and emergency services on Precision Cooling Products. The Specialist is required to establish, promote and maintain excellent rapport with all customers, co‑workers, sales representatives and others as appropriate. The Specialist also maintains continuous communication with the Customer Response Center, Area/District Offices, and direct manager.

Responsibilities

• Plans and accomplishes work‑related goals using extensive experience and judgment.
• Performs a broad array of challenging tasks with no direct supervision, leading and directing others.
• Supports startup and commissioning activities for assigned projects, ensuring sufficient manpower on site daily and monitoring timely completion; works with sales rep and District Manager on pricing for additional services or excess labor.
• Provides first‑level technical support to expedite problem resolution.
• Provides daily status reports to service management and sales rep.

Technical

• Render site and phone assistance to customers.
• Communicates with Technical Support/Engineering on equipment issues.
• Provides on‑site or telephone technical support to CE’s.
• Assists contractors during installation and commissioning.
• Conducts on‑the‑job training for CE’s on field equipment.
• Implements Field Change Notices (FCNs) according to published guidelines.
• Maintains current knowledge of Safety Bulletins, Field Change Notices, and Service Tips.

Safety

• Operates safely in accordance with published guidelines.
• Wears appropriate PPE as required.
• Abides by the “14 hours rule” work hours policy.
• Reports all work‑related accidents or injuries within 24 hours to appropriate personnel.

Administration

• Provides accurate and timely reporting, including time cards, expense reports, mileage reports, ticket closure, and forms.
• Generates Time and Material quotes for customers or contractors as needed.
• Provides estimated time of arrival to the Customer Response Center (CRC) when applicable.
• Assists with scheduling, delegating team tasks, and maintaining company property.

Customer Satisfaction

• Communicates effectively with internal and external customers.
• Provides estimated time of arrival to the customer when applicable.
• Strives to deliver a “first time fix” for equipment.
• Maintains customer satisfaction rates.
• Attends customer/contractor meetings as required.

Performance

• Maximizes productivity by consolidating service opportunities.
• Completes all work efficiently and timely.
• Makes technical and commercial decisions under pressure.
• EVALUATES sites and equipment for appropriate billing status.
• Maintains productive utilization rate.
• Performs inventory cycle counts.
• Adheres to dress code and safety regulations.
• Follows startup/escalation processes.
• Acts as a role model, maintaining high standards.
• Communicates internally across all levels.

Qualifications

• Experience: Minimum 10 years relevant industry/commercial experience and leadership experience, or six years military experience in a related field plus five years Liebert product experience.
• Education: High School Diploma or accredited GED; 1‑2 year HVAC Diploma or Technical School Degree; EPA 608 refrigerant license – Level 2 or Universal.
• Interpersonal: Professional, leader, reliable, team player.
• Technical proficiency: electrical/electronic test equipment fundamentals, reading electrical diagrams and blueprints, site evaluation, repair techniques, brazing, Liebert products knowledge, training ability, reporting, project management (plus).
• Skills: scheduling, coordination, technical support via phone/in person, instructing, delegating, communication (verbal & written), customer service, troubleshooting, safety procedures, organization, planning, computer use, mechanical aptitude.
• Ability to work independently, manage stressful situations, and maintain excellent time management.

Physical & Environmental Demands

• Regular standing, walking, handling tools, reaching, stooping, kneeling, crouching, crawling.
• Vision: close, distant, color, peripheral, depth perception, focus adjustment.
• Frequent driving; ability to lift up to 50 lbs and occasionally up to 75 lbs.

Working Conditions

• Travel required, flexible schedules (weekends, evenings, holidays).
• Valid driver’s license and U.S. passport required.
• On‑call availability through national paging system.
• Deployable for emergencies.
• Minimum age 18.

Equal Opportunity and Disability Accommodation Statement

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity/expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law). Accommodation requests should be directed to [e-mail].