HVAC Field Support Specialist - Phoenix

Vertiv; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking an HVAC Field Support Specialist in Phoenix, Arizona. The ideal candidate will possess significant experience with Liebert Precision Cooling Equipment and excellent customer service skills. Responsibilities include supervising field trials and resolving technical issues for customers. The role requires strong technical knowledge and the ability to work under various conditions, with 75% travel involved. A high school diploma and EPA certification are required for this dynamic role.

Qualifications

• 5 years of experience with Liebert Precision Cooling Equipment and 4-year degree in HVAC Engineering, or 10 years’ experience as a technician.
• EPA refrigerant license certification required.
• Completion of all available Product Training Classes, especially iCOM.

Responsibilities

• Supervise Field Trials and schedule travel dates with customers.
• Resolve customer problems with Liebert equipment that other technicians have failed to resolve.
• Participate in New Product Development (NPDP) teams and provide serviceability feedback.

Skills

Excellent customer service

Communication skills

Diplomacy skills

Electrical/electronic test equipment proficiency

Brazing skills

Building Management Systems (BMS) knowledge

Education

High School Diploma or GED

4-year degree in HVAC Engineering (if applicable)

Tools

Technical schematics

CANBus communication

Job description

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The Precision Cooling System Specialist is the highest grade of Field Support Engineer. Field Support Engineers are product experts who provide input into technical training, technical documentation and manuals, and help customers resolve precision cooling problems that no one else can solve as a resource of escalation. They are instrumental in managing the Field Trial process for introducing new products to the field, performing factory Start‑Up of XD and other highly technical product lines, and solving problems with minimal technical support.

Responsibilities

• Supervise Field Trials – schedule travel dates with customers, coordinate on‑site training with local support staff, and resolve one‑of‑a‑kind technical issues.
• Resolve customer problems where Liebert equipment is not meeting expectations, including application‑related issues that other technicians have failed to resolve. Maintain positive relationships with sales and customers to ensure customer satisfaction with Liebert products.
• Coordinate, supervise, and perform factory Start‑Up of key products.
• Participate on New Product Development (NPDP) teams:
  • Provide serviceability feedback to engineering during the design process.
  • Review and contribute to technical training material.
  • Review and contribute to technical manuals.
• Provide feedback to the factory for potential product quality and reliability issues.
• Informally train local support staff, including customer maintenance personnel, 3rd‑party contractors, or Liebert associates, on how to maintain equipment after issues have been resolved.
• Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available.

Qualifications

• High School Diploma or GED.
• Either 5 years of experience with Liebert Precision Cooling Equipment plus a 4‑year degree in HVAC Engineering or 10 years’ experience as a technician with Liebert Precision Cooling Equipment.
• EPA refrigerant license certification.
• Completion of all available Product Training Classes, especially iCOM, and of new products.
• Excellent customer service, communication, and diplomacy skills.
• Highly proficient with electrical/electronic test equipment.
• Proficient with technical schematics and diagrams.
• ‘Craftsman’ level brazing skills.
• Ability to perform any repair or modification to Liebert precision cooling equipment.
• Ability to network the controls of major product lines (including DS, XD, CRV) and set up teamwork, lead‑lag.
• Experience with CANBus communication.
• Ability to connect Liebert Precision cooling equipment with various Building Management Systems (BMS) and knowledge of common BMS communication protocols.
• Familiarity/sensitivity to the Liebert product sales business model of Liebert / REP / Contractor / End‑User – IT Operator.
• Familiarity with the new DA125 and the principles of pumped refrigerant economization.

Physical & Environmental Demands

• Work requires standing, walking, using hands and fingers, handling tools or other components; reaching with hands and arms; stooping, kneeling, crouching, or crawling; talking, hearing, and smelling. Frequent driving (car, van, truck) and the ability to consistently lift up to 50 pounds, occasionally up to 75 pounds.
• Specific vision abilities required include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Extreme cold (below 32°F), extreme heat (above 100°F), noise level (medium/high need to shout to be heard), working around moving machinery (fork‑lifts, tractors), protective equipment required (earplugs, gloves, eyewear, respirator, mask, etc.), work outdoors (no effective protection from weather).

Working Conditions

• 75% travel required.
• Ability to work unusual hours such as weekends and nights based on customer requirements.
• May have on‑call responsibility.
• Driver’s license and passport required.
• Must be at least 18 years old.

Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that the individual is otherwise qualified to safely perform the essential functions of the job and that such accommodations do not impose an undue hardship.

Company Culture & Commitments

• Core Principles: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.
• Strategic Priorities: Customer Focus, Operational Excellence, High‑Performance Culture, Innovation, Financial Strength.
• Behaviors: Own It, Act With Urgency, Foster a Customer‑First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, Learn and Seek Out Development.
• Equal Opportunity: Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity/ expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
• Work Authorization: No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This position does not provide sponsorship. Individuals with temporary visas or who need sponsorship for work authorization are not eligible for hire.