HVAC Cooling Customer Engineer

Vertiv; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Vertiv in Dallas, TX is seeking a Cooling CE responsible for installation, commissioning, and scheduled and emergency service on Liebert Air products. The role emphasizes building rapport with customers, colleagues, and sales staff, with open communication to local offices and the direct manager.

You will perform on-site and phone assistance, adhere to safety guidelines and PPE requirements, maintain thorough documentation, and participate in continuous improvement of service delivery.

Qualifications

• High school diploma or GED required.
• HVAC certificate program or related field experience.
• EPA refrigerant license preferred.
• Ability to read electrical schematics and blueprints.
• Strong customer service and communication skills.
• Willingness to travel.

Responsibilities

• Provide on-site and phone support to customers.
• Perform installation, commissioning, and scheduled maintenance.
• Adhere to safety guidelines and PPE requirements.
• Maintain documentation and reporting of service activities.
• Coordinate with National Technical Support as needed.
• Capable of working under supervision or independently based on training.

Skills

HVAC systems

Field service

Customer service

Electrical knowledge

Safety procedures

Technical problem solving

Communications

Education

High School Diploma or GED

HVAC Certificate

Military experience in related field

EPA refrigerant license

Tools

Electrical test equipment

Blueprint reading

OHM’s law knowledge

Safety equipment handling

Job description

Job Summary

A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE establishes, promotes, and maintains excellent rapport with all customers, co‑workers, sales representatives and others as appropriate, and maintains continuous communication with Area/District Offices and direct manager.

Responsibilities

• Rely on direction to accomplish goals
• Perform a number of work-related tasks
• Capable of working under direct supervision or independently based upon training
• Maintain certifications per Job requirements

Technical

• Render on-site and phone assistance to customers
• Communicate with National Technical Support on equipment issues
• Perform work-related tasks according to company guidelines for scheduled maintenance
• Implement Field Change Notices according to published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

Safety

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and in accordance with job duties
• Adhere to work hours policy guidelines – “14 hours rule”
• Report all work-related accidents or injuries within 24 hours to the appropriate personnel

Administration

• Provide accurate and timely reporting according to company guidelines
• Timecards, expense reports, mileage reports, ticket closure, forms, etc.
• Maintain individual inventory in accordance with company policy
• Maintain company property according to company policies
• Vehicle, credit cards, PPE, test equipment, laptop, pager, etc.

Customer Satisfaction

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
• Strive to provide all customers a first-time fix for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer Meetings as required

Performance

• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Perform inventory cycle counts according to company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on-site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
• Maintain proper and adequate level of internal communications
• Managers, co-workers, Support Services, electronic communications, etc.
• Perform several work-related tasks
• Capable of working under direct supervision or independently based upon training

Qualifications

• Required experience (one or more of the following)
• High School Diploma or G.E.D. equivalent
• HVAC – Certificate Program degree or equivalent experience in the field
• Six years military experience in a related field
• Equivalent industry experience with EPA refrigerant license
• Basic electrical knowledge
• Interpersonal skills
• Professional
• Reliable
• Team player
• Familiarity with electrical / electronic test equipment and fundamentals
• Must be able to read and interpret electrical line diagrams and blueprints
• Working knowledge of OHM’s law and HVAC theory
• Technical skills
• Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
• Elementary fix/repair techniques based on directed supervision
• Capable of completing tasks and return unit to full operating conditions based upon directed supervision
• Ability to summarize and report all work-related tasks performed
• Strong skill sets:
• Communication skills
• Customer service skills
• Troubleshooting skills
• Safety procedures
• Organizational and planning skills
• Computer skills
• Mechanical aptitude

Physical & Environmental Demands

• Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell; frequently sit and climb or balance
• Specific vision abilities required: close vision, distant vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Frequent driving (car, van, truck)
• Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds
• Extreme cold (below 32°)
• Extreme heat (above 100°)
• Noise Level (medium / high – need to shout to be heard)
• Working around moving machinery (fork-lifts, tractors)
• Protective equipment required (earplugs, gloves, eyewear, respirator, mask, etc.)
• Work outdoors (no effective protection from weather)

Working Conditions

• Travel is required
• Flexible schedules (weekends, evenings, and holidays)
• May have on-call responsibility
• Valid driver’s license
• Must be at least 18 years old

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity / expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].