HVAC - Field Support Specialist - Las Vegas

Vertiv; Las Vegas (NV); On-site; USD 70,000 - 90,000; Full time

Job summary

Vertiv is looking for a Precision Cooling System Specialist based in Las Vegas, NV. This role involves supervising Field Trials, resolving complex technical issues, and collaborating on new product development while frequently traveling 75% of the time.

The ideal candidate should have a high school diploma or GED along with significant experience in Liebert Precision Cooling Equipment and excellent customer service skills. This position requires the ability to work unusual hours and may involve on-call responsibilities.

Qualifications

• 5 years experience with Liebert Precision Cooling Equipment or 10 years as a technician.
• EPA refrigerant license certification.
• Excellent customer service and communication skills.
• Highly proficient with electrical/electronic testing.

Responsibilities

• Supervise Field Trials and coordinate customer training.
• Resolve technical issues with Liebert equipment.
• Participate in New Product Development teams.
• Provide Diagnostic Engineering support when necessary.

Skills

Customer service skills

Communication skills

Problem-solving skills

Electrical/electronic test proficiency

Technical schematics proficiency

Brazing skills

Networking controls skills

BMS communication knowledge

Education

High School Diploma or GED

4-year degree in HVAC Engineering or equivalent experience

Tools

HVAC tools

Electronic test equipment

Job description

Position Summary

The Precision Cooling System Specialist is the highest grade of Field Support Engineer. Field Support Engineers are product experts that provide input into technical training, technical documentation and manuals, and help customers resolve precision cooling problems that no one else can solve as a resource of escalation. They are instrumental in managing the Field Trial process for introducing new products to the field. They perform factory start‑up of XD and potentially other product lines that are more highly technical than typical Liebert models. The Precision Cooling System Specialist must be able to solve problems with minimal technical support as they are considered the product expert.

Responsibilities

• Supervise Field Trials – schedule travel dates with customers, coordinate on‑site training with local support staff, resolve one‑of‑a‑kind technical issues.
• Resolve customer problems where Liebert equipment is not meeting expectations – these problems may be application‑related where the equipment is being asked to do something it wasn’t designed for and other technicians have failed to resolve the issue. Maintain positive relationships with sales and customers by maintaining customer satisfaction with Liebert products.
• Coordinate, supervise and perform factory start‑up of key products.
• Participate on New Product Development (NPDP) teams:
• Provide serviceability feedback to engineering during the design process.
• Review and contribute to technical training material.
• Review and contribute to technical manuals.
• Provide feedback to the factory for potential product quality and reliability issues.
• Informally train local support staff (including customer maintenance personnel, 3rd‑party contractors, or Liebert associates) on how to maintain equipment after issues have been resolved.
• Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available.

Qualifications

• High School Diploma or GED.
• 5 years experience with Liebert Precision Cooling Equipment plus a 4‑year degree in HVAC Engineering or 10 years’ experience as a technician with Liebert Precision Cooling Equipment.
• EPA refrigerant license certification.
• Completion of all available Product Training Classes, especially iCOM, and new products.
• Excellent customer service, communication and diplomacy skills.
• Highly proficient with electrical / electronic test equipment.
• Proficient with technical schematics and diagrams.
• ‘Craftsman’ level brazing skills.
• Ability to perform any repair or modification to Liebert precision cooling equipment.
• Ability to network the controls of major product lines (including DS, XD, CRV) and set up teamwork, lead‑lag.
• Experience with CANBus communication.
• Ability to connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols.
• Familiarity / sensitivity to the Liebert product sales business model of Liebert / REP / Contractor / End User – IT Operator.
• Familiarity with the new DA125 and the principles of pumped refrigerant economization.

Physical & Environmental Demands

• While performing duties, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Working Conditions

• 75% travel is required.
• Ability to work unusual hours such as weekend and nights based on customer requirements.
• May have on‑call responsibility.
• Driver’s license and passport are required.
• Must be at least 18 years old.

Accommodations

Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations do not impose an undue hardship.

Legal Statements

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity/expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This position does not provide sponsorship. Individuals with temporary visas such as E, F‑1, H‑1, H‑2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.