System Manager, Laboratory Support Services

nshs; Chicago (IL); Presencial; USD 66.000 - 102.000; Jornada completa

Descripción de la vacante

nshs is seeking a System Manager for Laboratory Support Services at Swedish and Northwest Community Hospitals. The role oversees phlebotomy and specimen processing, manages staffing and workflow, and ensures regulatory compliance with CLIA, TJC, and CAP standards.

The position emphasizes leadership, budgeting, and quality improvement, with full-time hours Mon-Fri, 7am-4pm and travel required to support multiple sites.

Responsabilidades

• Oversees daily work assignments of staff in phlebotomy and specimen processing to maintain high quality, monitors shift staffing and turn-around-times.
• Represents the department to investigate and resolve medical staff and service issues, ensuring proper documentation and regulatory compliance.
• Contributes to departmental goals, budgets, and cost efficiency, and supports strategic planning for laboratory services.

Descripción del empleo

Hourly Pay Range:

$47.72 - $73.97 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: System Manager, Laboratory Support Services
• Location: Swedish and Northwest Community Hospitals
• Status: Full Time
• Hours: Monday-Friday, 7am - 4pm
• Required Travel: Yes

What you will do:

1. Oversees daily work assignments of staff in all phlebotomy and specimen processing areas, to ensure high quality standards are maintained. Monitors daily work variables and shift staffing mix for each shift and each draw site. Ensures procedural documentation is completed to meet all regulatory requirements for Clinical Laboratory Improvement Act (CLIA), The Joint Commission (TJC) and College of American Pathologist (CAP) accreditation and any other relevant regulatory and accreditation bodies. Oversees the timely completion of pre-analytical processes related to specimen collection and processing, coordinates staff schedules, and monitors workflow and quality issues, including turn-around-times and specimen acceptability standards.
2. Serves as the department's representative to investigate, handle, and resolve medical staff, ombudsman, and/or customer service issues/complaints, problems between support services, nursing units, and outpatient areas. Ensures timely, proper documentation for occurrence reports and reports it to the Lab Director and/or Medical Director. Answers questions and resolves problems pertaining to test requisitions, specimen requirements, test additions, priority changes and patient results utilizing the Lab information system or other data retrieval system.
3. In consultation with the Director, develops departmental goals and initiatives required to accomplish agreed upon goals; ensures compatibility with departmental and hospital objectives. Participates in strategic planning for the Laboratory areas overseen. Recommends resources required to meet department goals. Develops annual budgets and monitors financial performance for the functional areas overseen; reviews departmental financial progress reports and analyses; evaluates utilization of resources and develops plans to enhance cost efficiency when applicable.
4. Identifies operational areas of concern and/or trends; assesses areas for improvement and develops corrective action plans to improve performance. Develops training and staff development initiatives that support meeting and exceeding hospital customer and laboratory service standards. Integrates ongoing training and staff development changes into existing safety, infection control, chemical, job safety and regulatory compliance requirements. Ensures orientation of all new and existing employees on department and job specific policy and procedure requirements including infection control, safety issues, protective equipment and proper use of chemical agents.
5. In accordance with Endeavor Health policies, interviews, hires, disciplines and discharges (when necessary) subordinate team members. Regularly evaluates the performance of team members in accordance with the hospital's performance management system. Supports development of team member's knowledge and skills through regular feedback, recognition of positive accomplishments, and coaching opportunities. Develops and maintains work schedules for all staff and shifts of responsibility, based on budget guidelines. Ensures minimum staffing levels are maintained.
6. Responsible for the implementation of quality initiatives. Participates in quality improvement assessment and initiates process improvements collaboratively with other teams. Recommends and/or provides instruction on quality improvement project plans to Laboratory management/staff members based upon compiled data. Prioritizes and implements quality improvement plans that meet immediate to short term department objectives. Provides reports at required frequencies.
7. Researches, evaluates, and selects new instrumentation, methodologies, and work processes for the specimen collection, as appropriate. Coordinates meetings with vendors, Administrative Lab Director, and Medical Director as applicable; reviews advance in technology and makes recommendations for improvements to laboratory equipment and processes. Provides technical support where needed.
8. Requests system and related database updates for assigned areas to